CUSTOMER SUPPORT ADVISOR
: Job Details :


Company : Vacancy Filler


Job Location : null, Wales, GB


Posted on : 2020-07-28


Job Description :

Job Title: ONLINE SALES CUSTOMER SUPPORT ADVISORAbout Us:LBSBM Online (www.
lbsbmonline.
co.
uk) was launched in 2013 with the aim of targeting sales from DIY and trade markets outside of the current LBS Builders Merchants branch network.
Due to increased demand in our sector we are looking expand our team and require a professional and experienced Online Sales Customer Support Advisor to help manage our customer experience.
The Customer Support Advisor will have an ability to multitask and have proven record in delivering excellent customer service levels across online sales channels.
Priority is to ensure all customer contact is dealt with in a timely manner and to maintain our current top-rated seller levels.
Main Responsibilities:Solve customer queries and complaints via telephone, email, and marketplace resolution centres.
Resolve any PayPal, eBay, Amazon, and chargeback cases if they arise.
Assist with ongoing development and implementation of internal CRM systems.
Work closely with suppliers and couriers to query late deliveries or damages, raising claims were required.
Enter third party courier collections and re-deliveries when issues arise.
Handle customer returns, damages, and refund accordingly on sales channels and the company sales software.
Liaise with suppliers on quality or warranty issues.
Communicate with customers about their orders, including any delays or changes in delivery timescales.
Pinpoint and escalate any issues for concern and highlight any patterns in customer experience.
Assist with placement of orders and any other activities determined to be reasonable for the role.
Requirements:Previous experience within a busy online customer service role.
Experience of working quickly and accurately across Magento, Amazon / eBay platforms is an advantage.
Excellent communication skills; both written and verbal, with an assertively confident telephone manner.
Impeccable time keeping with ability to organise and prioritise when faced with multiple requests.
Solution driven, able to adapt service approach to tailor to the customers’ needs.
A high level of initiative, drive, and ownership.
A good consistent typing speed.
Hours of work: 42.
5 hrs per week, Monday to Friday 8.
00 a.
m.
– 5.
00 p.
m.
In return, we offer: Competitive Salary, Staff Purchase Scheme, Company Pension, Profit Share Scheme, Staff Uniform, Training and Development, Length of Service Awards.
To apply for the position of Online Sales Customer Support Advisor please click 'Apply'Contact Information:- Name: LBS Builders Merchants Ltd- City: Neath Port Talbot Port Talbot- State: Carmarthenshire- Post: SA18 3FE- Country: UK- Email: responses@awsmail.
vacancy-filler.
co.
uk- Phone: 01509 236434



Similar Jobs (176)

Florida Medical Clinic

Job Location : null

The Internal Medicine Office in Tampa is seeking a full-time Medical Receptionist t to join their team! The role will be responsible for the front office proces..

Brook Street - Microsoft Professional

Job Location : Blackburn

Are you seeking temporary work across the East Lancashire area supporting adults with disabilities and complex needs?Read on to fully understand what this job r..


Hays

Job Location : Wakefield

Residential Care worker jobs in Wakefield, children's EBD, flexible shifts, immediate start, upto £11 per hour If your skills, experience, and qualifications ma..

Howard Finley Ltd

Job Location : Tadley

Howard Finley Care are recruiting for a new Health care Assistant to work within our clients Residential home in Tadley.While professional experience and qualif..

Horizon Teachers

Job Location : London

• Long term EYFS/social care roleIf your skills, experience, and qualifications match those in this job overview, don’t delay your application.•£70-£100 per day..


Set2Recruit

Job Location : Hove

Role details - £18- £20k pa- 40 hours per week - Mixture of shifts 7:00 am – 3:30 pm & 2:30 pm – 10:30 pm - Sleep ins required Considering applying for this..

The Fuel Group Limited

Job Location : Dundee

Fibre Planner – (Delivery, FTTP, GIS) – Dundee - £32,000-£38,000 D.O.EEnsure all your application information is up to date and in order before applying for thi..

Vetro Recruitment

Job Location : Leyland

Support Worker / Leyland / Waking NightsAll candidates should make sure to read the following job description and information carefully before applying.Waking N..


CUSTOMER SUPPORT ADVISOR Jobs 2020, Vacancy Filler Jobs Near Me, Jobs in Vacancy Filler Company, CUSTOMER SUPPORT ADVISOR Jobs Near Me, Jobs in null, UK. If you are looking for these jobs, click this button!



Disclaimer :This job is posted by the company : Vacancy Filler, and is aggregated from various online sources and displayed on this page. All the jobs displayed on amazejobs.co, comes from "Neuvoo" and it's network through the API. We do no store any data from anyone. All the applicants will be guided to the original job posting and they will apply there itself. We are not taking any personal data such as resume, email or phone number from the applicants. Our motto is to provide jobs to as many people as we can.