Company : Halfords
Job Location : Redditch, England, GB
Posted on : 2020-08-01
Job Description :
As a Customer Service Advisor you'll play a key role to ensure customers remain our number one priority by taking pride in the service we provide and to develop a ‘first contact resolution’ ethos.
Develop and maintain positive relationships between Halfords and its customers, by acting as a point of contact and resolution for customer enquiries and concerns.
Working as part of the Customer Contact Centre, looking after the needs of the customers, shops, suppliers and all associated functions, to deliver a satisfactory outcome.
Reporting to a Team Manager, reporting to the Customer Service Manager.
Contact Centre with 68 colleagues including Management.
460 shops, Halfords.
ie and Halfords Autocentres.
Our phone lines are open 9.
00 Mon-Fri, 9.
00 Sat, 10.
00 Sun however our overall opening hours are 8.
00 - 22.
00 7 days a week as we also handle live chat, email and white mail along with a growing Social Media presence.
A full time role will work 37.
5 hours per week over an 8 week rota pattern covering various shifts including one weekend every four weeks.
This is a permanent part time role, core hours are 9 per week, with flexibility needed to work the following shifts.
Saturday: 9am - 2pm
Sunday: 10am - 2pm
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