Customer Support Advisors
: Job Details :


Company : Natwest Group


Job Location : Southend-on-Sea, England, GB


Posted on : 2020-11-27


Job Description :

Customer Support Advisors Employer Natwest Group Location Southend-On-Sea, Essex Salary Up to £10.
66 per hour + 33d/h, pension,onsite gym Closing date 4 Dec 2020 View more Sector Customer Service and Call Centre Apply now Save job - Click to add the job to your shortlist You need to sign in or create an account to save a job.
Send job Job Details Company We are currently looking for people who can demonstrate a passion for Customer Service and who have the drive to succeed.
As key workers, we are keen to continue providing our customers with a first class service, and ensure we are delivering this in a professional manner at all times.
Working as part of our clients Financial support teams, the role(s) require you to handle an array of inbound telephone calls in relations to customer accounts.
You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcomesIdeally, you will have some previous Customer Service experience; however it is more important that you can demonstrate previous experience of engaging with people.
Excellent IT/Technology skills, as well as an innovative mind set with a proactive approach to problem solving.
A natural flair and a genuine desire to help customers are also essential to succeed in this role.
Our client offers a fantastic training programme that runs between 4-5 Weeks (dependant on role) with ongoing support and coaching.
You'll be required to work 5 days of 7 hour shifts between the hours of 8am-8pm Monday-Sunday.
You will need to be happy to commit to working one day on the weekend every week, the client does ask for flexibility; total hours are 35 hours a week.
Please note, due to the current climate you will be required to work from home once the training has been completed.
The client will provide any necessary equipment you do not have and you will receive continuous support and development remotely.
We offer a fantastic starting salary, 33 days holiday pro-rata, pension, discounts on a variety of family days out, on-site Gym & Restaurant and the opportunity to access lots of free online course.
If you would like to be considered for the role then please send your CV in the first instance.
It is imperative that you pass our clients pre-employment screening which includes a credit check and 2 years referencing.
Manpower is acting as an Employment Agency in relation to this vacancy.
The Manpower Group UK is an equal opportunity employer.
Unfortunately due to high levels of applicants we are not able to respond to all submissions, therefore if you do not hear from us within 21 days working days of your application then you have not been successful on this occasion.
With millions of customers across the world, Natwest Group aims to become the UK's most helpful and sustainable bank.
They're committed making their customer's lives easier and taking the stress out of banking.
Key to this is having the right people on the team.
People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.
Natwest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.
It's all about achieving your full potential, so you can go above and beyond what's expected.
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