Customer Support Assessor

Company :

Job Location : Brighton, England, GB

Posted on : 2020-07-05

Job Description :

Job Description

The key responsibilities of a customer support assessor:Follow procedures and work within a quality assurance framework, escalating any issues or key decisions to be made.Deliver monthly quality assurance outputs in line with targets.Deliver coaching as required by the team and organisational priorities.Support the development of individuals and teams.Contribute to team projects. The Successful Applicant The successful customer support assessor will have:Knowledge of working within a quality assurance framework and understanding of methodologies.Ability to communicate outcomes, coach and influence.Awareness of customer service call handling techniques gained through working in a contact centre environment.Ability to identify inefficiencies and make recommendations for continuous improvementKnowledge of planning, prioritising and delivering own work activitiesKnowledge of Data Protection Act/Freedom of Information principlesKnowledge of identify training needs and delivering learning solutionsKnowledge of performance improvement techniques,coaching and embedding gained through qualification. What's on Offer £24,000 - £26,000 Contact: Ciaran McAdamQuote job ref: 14089153 Save job Apply Customer Support Assessor From email * To email *

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