Customer Support Intern leading to permanent

Company :

Job Location : Godalming, England, GB

Posted on : 2020-06-23

Job Description :

The Company MysteryVibe is an award-winningBritish brand founded in 2014. We are creating the trusted destinationfor sexual health information, curated products & services for all ages& genders. We combine medical research, human design & cutting-edgetechnology to create award-winning sexual health devices, services &content. Our unique approach reaches audience looking for both wellbeing & medicalsolutions through content products and recommendations. Our vision is to makesexual health an integral part of our overall health. We believe anyone frompost-natal to post-menopause; cancer-survivor to ED solver; singles tolong-term couples, can improve their quality of life and wellbeing. We are a privately owned, revenuegenerating early-stage business operating in the global multi-billion-dollar Health-Techmarket. The Candidate and Responsibilities The Customer SupportAnalyst will be responsible for all things customer at a very exciting stage ofour company, as we scale the business. They will be reporting directly to theco-founder and CTO. Responsibilities: Responsible for the analysis of key external data source (Shopify, GoogleAnalytics, Ad spend, etc.) and internal historical data needed to inform the customersupport initiatives Run the day-to-dayoperations around customer support, logistics and inventory management for bothour B2C and B2B channels Become an expert onall of MysteryVibe’s products and services and help our customers understandthe features, benefits and how to get the most out of the entire customerprocesses Manage thequestions/issues facing our customers through our customer support platform,email and Skype Process orders, forms,and requests and own feedback capture to support decisions around futureproduct and services Constantly improvingand optimizing the client support in collaboration with the wider team Own the FAQs and takea methodical approach to regularly updating the database of customer Q&A Own customer reviews and execute upon the strategy to grow reviews acrossall public facing sites with ratings on MysteryVibe Requirements: Highly proficient on financial and commercial spreadsheet design Numerate, analytical,with good academics High level ofattention to detail and structure Strong communicationskills – able to present findings clearly and concisely, both in writing andorally A great communicatorand people person with an infectious enthusiasm for customer happiness Highly driven and ambitious,naturally collaborative who excels as part of a team Motivated self-starterwith an entrepreneurial mindset Adaptable, workingwell in a constantly changing environment Personally motivated by our mission to normalise sexual health and make itaccessible to everyone

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