Customer Support Representative
: Job Details :

Company : Dishpatch

Job Location : London, England, gb

Posted on : 2021-04-05

Job Description :

Dishpatch delivers the best restaurants to every home in the UK.
We work with the top independent restaurants to develop, sell & deliver finish-at-home meals to customers all over the country.
We’re building a new category for eating at home based on incredible food experiences.
Since starting in March, we’ve partnered with the UK’s leading restaurants and chefs (Angela Hartnett, Ottolenghi, St.
JOHN etc) to sell tens of thousands of meals across the country.
We’re backed by some of Europe’s leading investors and growing fast.
The role At Dishpatch, we believe that building an incredible product & brand starts with the customer.
By putting the customer at the core of what we do, we're able to create an incredible experience that people keep coming back for.
As our Customer Support Representative, you'll be responsible for dealing with support enquiries, issues and caring for our customers.
Dealing with customer support and feedback collection, you'll assist in an important area of the business and help shape the direction of the Dishpatch product by collecting valuable insights.
Responsibilities As Customer Support Representative, you'll work closely with our product team to look after all customer support, feedback, data collection and reporting.
There's an opportunity to own the CX function as we scale and hire for customer support.
Customer support - you'll take on the day to day customer support answering queries and dealing with requests from our customers.
Help articles - you'll identify support issues and write articles to answer common questions.
Feedback issues - you'll follow up with customers that have raised issues and concerns via direct feedback.
Issue tracking - you'll record & report issues and insights as they arise from support.
You'll report to our Head of Customer Support.
Experience Must: You love food & restaurants.
You're great at speaking to customers.
You have excellent written English.
Ideal: Self-starting do-er, comfortable moving quickly (we're very fast!).
Ability to take in lots of information, data & spot patterns.
Organised with excellent attention to detail.
Some experience in a customer support role.
Familiar with general support & tracking software: Intercom, Google Sheets etc.
Next steps Submit your application with a brief note on why you think you're right for the role, including an example of when you went above and beyond for a customer.
Applications will close on 14th February.

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