Italian Speaking Online Customer Support Executive

Company :

Job Location : London, England, GB

Posted on : 2020-06-22

Job Description :

Title: Online Customer Support Executive Language required: Italian Location: LondonContract: Permanent Salary: up to £25,000 The Business: This is one of the fastest-growing companies in the E-Commerce sector with a portfolio of products ranging across appliances, health and beauty, and sports. Due to their ever-expanding customer base from all around the world, they are now looking for top-notch customer service people, to take care of inquiries coming from international customers through Chat & Email.Duties:Answer queries from customers regarding delivery, product questions, refunds, returns, invoices, complaints. (this will primarily be in the form of written responses to customer tickets), but some call and email follow-ups too.Responding to customer feedback;Constant communication with other teams to troubleshoot product issues;Assist with building new templates for quicker response of most common questions;Help with the introduction of new tools and processes. Requirements: Native Standard in Italian (both written and spoken) is essentialListening skills, self-discipline, punctuality, analytical skills, and a customer service focusedCustomer service experience (6 months or more highly desirable)Strong interest in technology, e-commerce, and online businessTarget driven, and track record of meeting customer service levels and expectationsEducated to a degree level (Highly desired)

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