Kickstart Scheme - Customer Support Executive
: Job Details :

Company : Zilch

Job Location : London, England, gb

Posted on : 2021-04-05

Job Description :

Are you aged 16-24, receiving Universal Credit and looking to experience a fast paced and exciting new fintech company? Zilch are excited to offer a number 6 month placement roles at the Customer Support Executive level which is in line with the Government’s Kickstart Scheme.
If you have excellent customer service skills, enjoy working with people and really have a passion to make a difference, continue reading! Who are we? Here at Zilch, we are an exciting fintech start up where we offer consumers the opportunity to buy now, pay later at thousands of different online retailers through a virtual card.
We offer an interest-free payment service allows you to buy products when you want them, while spreading the cost of these items over four instalments in six weeks.
And as we are just at the start of our journey, it is an amazing opportunity for anyone looking to get some great real-life experience whilst watching a company grow fast! The Opportunity and You As a Customer Support Executive, you will be working within our Customer Success Team who are responsible for being first point of contact for all customer queries.
 You will be someone who possesses the following skills: ·      Someone with excellent listening skills, patience and the ability to build relationships with different types of people.
 Passion for wanting to deliver the best customer service.
Someone who can problem solve and think quickly on their feet.
Good communication skills with the ability to take complex situations and explain them simply.
 Someone who demonstrates positivity and resilience.
Someone with energy, and excited to roll up their sleeves and get stuck in.
  Your Day-to-Day role will involve the following Being the first point of contact for our customers; managing customer contact to resolve issues raised promptly Taking full responsibility to ensure that all queries are solved within agreed timescales.
Managing communications across various channels, e.
Telephone, Email, Social (Facebook, Instagram, Twitter, and Trustpilot) and Live ChatTriaging the various support requests that come through, determining their urgency and escalating them / directing them to the correct team member or departmentSpot and report emerging patterns in customer exchanges to improve the productCollect and report customer feedback to ensure that best practice is recognised and maintainedWorking towards collective and individual targetsTo carry out a range of administrative duties that may be needed from time to time by other areas of the Customer Services We would ideally like you to possess the following Must possess a minimum of 3 A-Levels or a BTEC Extended DiplomaComputer literacy with the desire to learn new applications and processesSomeone highly proficient in English, with excellent written grammar and spelling.
Previous customer service experience is a bonus Working hours You will be working Wednesday to Sunday between 12pm – 8pm How to Apply You will need to speak to your Jobcentre Plus work coach who will be able to run through the specific criteria and help you determine whether or not you are eligible, as well as to see if the Kickstart scheme is right for you.

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