Service Lifecycle Manager
: Job Details :

Company : Sky Betting & Gaming

Job Location : Leeds, England, GB

Posted on : 2020-11-16

Job Description :

We have an exciting opportunity for a Service Lifecycle Manager to join our Infrastructure Tribe, where you will be responsible for Service Management activities throughout the whole service lifecycle, including strategy, design, transition, operations and continual service improvement, along with retiring services no longer utilised.
You’ll take practical and deliberate steps within your role to foster & maintain an inclusive working environment.
We strive to offer a culture of inclusion & belonging, and we each have a role to play.
What you will do.
Leading on incident, problem, change and configuration management standards and implementation ensuring we have a stable platform at all times for our customers.
Identifying and building strong long-term internal customer relationships and comprehensive stakeholder management.
Working across tribes and business units to drive stability and service excellence.
Responsible for identifying and producing reports on our key metrics and thresholds for insight on the Tribe’s service availability and error budgeting.
Perform proactive trending of incidents to drive improvements and problem management to reduce Incident recurrence and mean time to recovery (MTTR).
End to End ownership of the Infra Tribe Service catalogue and CMDB.
Responsible for managing third party relations with suppliers, taking ownership of the service aspects of these relationships and driving continuous improvement.
Managing and maintaining our service improvement roadmaps and initiatives.
Supporting Infrastructure Leadership team in evolving our Infrastructure service strategy and driving service improvements.
Working with the operational teams to ensure we have the right capacity at the right time for our customers including our disaster recovery sites.
Facilitate service transition of new products and services into production, working closely with product managers, delivery managers, architects and squads.
Conduct service review meetings, at squad and tribe level, ensuring actions and improvements documented and tracked through to completion.
Facilitate post incident reviews, and ensure any learnings are documented to avoid reoccurrence.
Work closely with the tribe to ensure adherence to compliance, including SOX, PCI, financial and gambling regulations.
You will be part of the Service on call rota working with Incident Commanders and Engineers to restore services, providing support and guidance, and ensuring stakeholders are updated at regular intervals, this will include out of hours support for events and releases including weekends.
Provide cover for the Service Lifecycle Managers within the wider service group along with contribution to the service management community to drive cross-tribe improvements.
We are using virtual hiring and remote on-boarding to help our candidates and hiring managers stay safe.
Face to face interactions will move over to video for this vacancy.
Pay & BenefitsCompetitive salary & bonusAmazing benefits package featuring things like Pension, Healthcare, Dental, Cycle to Work, Gym Membership and loads moreTech Ninja Fund – Annual personal learning & development budget for each and every employee!A list of local discounts as long as your arm!Great holiday packageGreat coffee ☕️Amazing office featuring everything from pool tables, football tables and breakout areas.
CultureWe hire you for you, and celebrate individualityWe’ve created the kind of workplace that not only retains talent, but wins awards for it too - including a place on the prestigious Sunday Times 100 Best Companies to Work For list 5 years in a row.
We're the 6th Best Place to Work 2019 on GlassdoorMental health & Wellbeing ProgrammesDiversity and Inclusion and a company commitment to D&IWe’re building and promoting a culture where difference is valued & everyone can be the best version of themselves.
Mon to Fri – Standard

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