SVP, Chief Operations & IT Officer


Company :


Job Location : null, England, GB


Posted on : 2020-07-03




Job Description :

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. The insurance companies of Chubb serve multinational corporations, mid-size and small businesses with property and casualty insurance and services; affluent and high net worth individuals with substantial assets to protect; individuals purchasing life, personal accident, supplemental health, homeowners, automobile and other specialty insurance coverage; companies and affinity groups providing or offering accident and health insurance programs and life insurance to their employees or members; and insurers managing exposures with reinsurance coverage. With $150 billion in assets and $37 billion of gross written premiums in 2014* on a pro forma basis, Chubb’s core operating insurance companies maintain financial strength ratings of AA from Standard & Poor’s and A++ from A.M. Best. Chubb’s parent company is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 30,000 people worldwide. Empty frame. Ignore. Description SVP Chief Operations & IT Officer COG Property and Casualty Position Summary Chubb is seeking an Operations Officer for its International Property and Casualty (P&C) business. This person will coordinate International P&C’s Operations, Technology and Servicing functions on behalf of the P&C Division President and EVP of Operations and Technology. This includes accountability to advance targeted operating models commensurate with evolving business plans, drive operational effectiveness, optimize investments in systems through smart business architectural design and, to improve data and reporting for business and operational leaders. Major Duties and Responsibilities • Lead International P&C Operations, including Underwriting Support, Technology, Operational Workflow, Policy Administration Processes, and Customer Servicing by liaising with P&C LOB, segment and field leaders to understand business strategy and means to support said strategy effectively. Works with Global, COG and Regional Operations and Technology teams to advance the P&C agenda. • As a matrix leader within both P&C UW and COG Operations, develops a deep understanding of LOB, segment and regional needs and maintains a priority order across P&C on behalf of the Division President and ensures that the Ops and IT plans execute in accordance with business prioritization and capacity. • Ensures that Ops and IT initiatives have proper business sponsorship, requirements, testing and context for both the regional and lines of business. • Understands and provides transparency of the related Operational and Technology expense component of P&C’s Admin ratio. • Organizes and leads quarterly IT and Ops leadership updates for P&C leadership, tracking progress to plan, budget, transformation, quality, service delivery, CX and financial metrics (Indigenous and Multinational). • Establishes and monitors SLAs, ensures continuing relevance, and takes actions with the regions and IT to ensure desired outcomes. • Assumes a representative role across many COG steering groups representing P&C interests and ensures communication back to P&C UW leadership as a regular member of the leadership team. • Assumes a representative role within Ops and IT to ensure strong Business and Ops/IT collaboration on all initiatives and ensures that applicable COG and Global initiatives impacting P&C are well understood and proactively planned for. • Optimize spend-to-drive efficiency, increased ease of doing business and transformation to Digital across all our distribution points. • Work with Underwriting, Legal and Compliance to maintain adherence with underwriting guidelines and local regulations via optimizing operational process and technology enablers. • Works to identify and action improvements in International P&C data capabilities for portfolio management by segment, line and geography. • Identifies and drives continuous operational improvement in support of business process and strategy. Qualifications Knowledge, Skills & Abilities • BS/BA degree required. Masters preferred. • Accustomed to and effective at driving change in a matrixed organization. • Strong acumen across several of the P&C lines of business. • Understands COG’s regional structure and the Operations and IT functions. • Effective Communicator. Timely, direct, contextual, and inclusive messaging for P&C and Ops/IT leaders to ensure alignment and execution on the “right” initiatives; tactical and strategic plans aligned. • Pragmatic, collaborative, and culturally sensitive with the ability to influence senior managers across global markets. • Strong understanding of the underwriting, IT, operations, distribution, legal and compliance functions. • Extensive experience managing a team of insurance leaders, including Operations and IT. • Direct experience with analytics and numerical analysis. Metrics and process driven. • Direct project management experience. • Prior experience with Six Sigma or process design/optimization. • Performance management orientation; can use data to drive decision making. • Ability to plan, organize, and direct the execution of organizational goals and objectives. • Demonstrated ability to communicate effectively both orally and in writing. • Bias for action, ability to make decisions and execute in fast paced environment. • Experience with a large multinational insurance company. • Prefer experience working outside home country and multi lingual abilities. Working for Chubb

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