Company : Babcock Training
Job Location : Knaresborough, UK
Posted on : Wed, 16 Sep 2020 11:10:20 GMT
Job Description :
A popular music retailer in Knaresborough town centre has a fantastic opportunity for an Apprentice Retail/ecommerce assistant to join their professional team. Retail and E-commerce Assistant is responsible for providing exceptional customer service and retail assistance.
Whilst you are employed you will achieve a Level 2 Retailer Apprenticeship, which is delivered in the workplace by an award winning training provider.
Duties will include
· Customer Service
Act as point of contact for online and mail order customers, answering phone and email enquiries, resolving complaints and processing orders in an efficient and timely manner;
· Product Knowledge
Develop in-depth knowledge of the music banks products to inform your customer.
· Operational Support
Assist with shop opening/closing procedures and till cover when required; work as a team on the shop floor.
· Online Shop
Create, edit and upload product photography and descriptions to the e-commerce platform and remove discontinued/out-of-stock items in a timely manner;
· Stock Control
Assist with rolling stock checks and annual stocktake, unpack and process daily deliveries, process returns and write-offs in liaison with Retail supervisor, keep storage areas organized and easy to navigate;
· Cash Handling
Ensure an accurate and thorough approach to all payment processing and refunds;
· Visual Merchandising
Ensure consistently high standards of housekeeping and stock replenishment on the shop floor; assist Head of Retail in planning and executing displays around seasonal and exhibition opportunities and new range launches;
Fulfil any other role duties as directed by the Head of Retail.
· An interest in music and musical instruments
· A strong attendance, reliability and punctuality record;
· A positive and flexible approach, ready and willing to turn your hand to anything to get the job done;
· Physically fit and able to unpack and process deliveries and manoeuvre stock between storage areas and the shop floor on a daily basis;
Part-time hours: 30 per week
Job Types: Full-time, Part-time, Apprenticeship
Salary: £124.50 per week
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