Apprentice Retail Assistant/eCommerce
: Job Details :


Company : Babcock Training


Job Location : Knaresborough, UK


Posted on : Wed, 16 Sep 2020 11:10:20 GMT


Job Description :

A popular music retailer in Knaresborough town centre has a fantastic opportunity for an Apprentice Retail/ecommerce assistant to join their professional team. Retail and E-commerce Assistant is responsible for providing exceptional customer service and retail assistance.

Whilst you are employed you will achieve a Level 2 Retailer Apprenticeship, which is delivered in the workplace by an award winning training provider.

Duties will include

· Customer Service

Act as point of contact for online and mail order customers, answering phone and email enquiries, resolving complaints and processing orders in an efficient and timely manner;

· Product Knowledge

Develop in-depth knowledge of the music banks products to inform your customer.

· Operational Support

Assist with shop opening/closing procedures and till cover when required; work as a team on the shop floor.

· Online Shop

Create, edit and upload product photography and descriptions to the e-commerce platform and remove discontinued/out-of-stock items in a timely manner;

· Stock Control

Assist with rolling stock checks and annual stocktake, unpack and process daily deliveries, process returns and write-offs in liaison with Retail supervisor, keep storage areas organized and easy to navigate;

· Cash Handling

Ensure an accurate and thorough approach to all payment processing and refunds;

· Visual Merchandising

Ensure consistently high standards of housekeeping and stock replenishment on the shop floor; assist Head of Retail in planning and executing displays around seasonal and exhibition opportunities and new range launches;

· General

Fulfil any other role duties as directed by the Head of Retail.

Personal Qualities

· An interest in music and musical instruments

· A strong attendance, reliability and punctuality record;

· A positive and flexible approach, ready and willing to turn your hand to anything to get the job done;

· Physically fit and able to unpack and process deliveries and manoeuvre stock between storage areas and the shop floor on a daily basis;

Part-time hours: 30 per week

Job Types: Full-time, Part-time, Apprenticeship

Salary: £124.50 per week

Schedule:

  • Monday to Friday
  • Weekends



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Retail and E-commerce Assistant is responsible for providing exceptional customer service and retail assistance. Work as a team on the shop floor.


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