Business Analyst
: Job Details :

Company : Sky Betting and Gaming

Job Location : Leeds, UK

Posted on : Mon, 14 Sep 2020 15:09:23 GMT

Job Description :

What you will do….

Working across the Customer Operations Strategy & Delivery teams, you will understand business problems, identify gaps and opportunities, and make recommendations for change that improve the customer journey and player safety.

You will translate business and/or customer needs into project objectives, features and requirements. And then work with stakeholders to define acceptance criteria and validate the proposed solution.

As a Business Analyst, you also play a key role in managing the backlog of initiatives; assessing the value of requests and ensuring those we take forward align with Customer Operations’ strategic objectives.

How you will do it…

The ideal candidate will have experience of working in a BA capacity previously and, as such, will be able to demonstrate the following the key skills:

  • A critical thinker who is comfortable challenging the status-quo, strives for continuous improvement and asks why?
  • Is adaptable and has the ability to understand a variety of different business problems, applying the most appropriate analysis methodology for the circumstances.
  • A confident communicator who manages and engages stakeholder; identifying key players in delivering the right business outcomes and regularly delivers effective and clear messages.
  • Can influence the effective decision-making by highlighting the true value in opportunities. Will provide evidence-based challenge to all stakeholders to ensure the right outcome is reached.
  • Is customer obsessed and possesses the ability to understand customer interactions and user journeys; demonstrating a passion for improving outcomes for customers.

You will sit within the Customer Operations Strategy team but your work will span across the Customer Operations Delivery team also. This will involve you working with other business analysts, as well as project managers, analysts, managers and key stakeholders.

You will be required to use a variety of internal platforms and systems to support and document your work; however, full training and support will be provided for any systems you aren’t familiar with.

What we can offer you…

Working within the Customer Tribe offers you the opportunity to have a direct impact on delivering strategy and positive changes that provide tangible benefit and protection for our customers. Safety and ease are two of the key strategic pillars at Sky Betting and Gaming and your work will really help drive improvement and performance in these areas.

Pay & Benefits
  • Competitive salary & bonus
  • Amazing benefits package featuring things like Pension, Healthcare, Dental, Cycle to Work and loads more

  • We’ve created the kind of workplace that not only retains talent, but wins awards for it too - including a place on the prestigious Sunday Times 100 Best Companies to Work For list 5 years in a row.
  • Mental health & Wellbeing programmes and company commitment to D&I

We’re building and promoting a culture where difference is valued & everyone can be the best version of themselves.

Mon to Fri – Standard

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