Children’s Health and Wellbeing Navigator
: Job Details :

Company : Involve Kent

Job Location : Hawkhurst, UK

Posted on : Wed, 29 Jul 2020 08:03:35 GMT

Job Description :

Job Description

Children’s Health and Wellbeing Navigator
Hours of work: 37.5
Annual Leave: 25 days FTE (plus bank holidays)
Salary: £23,000 per annum FTE
Employed by: Involve Kent
Responsible to: Children’s Health and Wellbeing Manager
Based: Weald GP Primary Care Network including Howell Surgery, Lamberhurst Surgery, Marden Medical Centre, North Ridge Medical Practice, Old Parsonage Surgery, Old School Surgery, Orchard End Surgery (Cranbrook), Staplehurst Health Centre, The Crane Surgery, Wish Valley Surgery and Yalding Surgery
Involve offices in Maidstone and Tonbridge

Purpose of the job

Improve support for children with mental health, neurodevelopmental and other health conditions, and their families, by navigating them through processes (eg diagnosis) services and structures and linking them to local groups and initiatives to improve wellbeing. Working with colleagues from across several services in developing a multi-disciplinary approach to a child’s care, ensuring a holistic approach is taken. Bringing services together to provide a seamless journey which adds both financial and patient value, reduces unnecessary duplication and builds relationships between services. Using risk stratification tools to identify at risk client groups; conducting audits and producing reports at a strategic level that will guide developments. Advocating for clients, and able to negotiate with both clients and providers, to achieve best outcomes for children and their families.

Key tasks and responsibilities

  • To have a thorough knowledge of the organisation and its strategic aspirations, to work in accordance with written protocols and to contribute to the development of new policies.
  • To provide excellent customer care, acting as the client advocate; taking and receiving referrals; prioritising need and ensuring a smooth delivery of appropriate services
  • To understand the principle of assessment for vulnerable patients who are under 18, particularly those with mental health needs and long-term conditions, and to maintain awareness of safeguarding issues
  • To use risk stratification, or other, tools, as necessary, to identify at risk groups and individuals to target for health promotion or welfare interventions.
  • To take both clinical and social histories from clients and their family or carer in enough detail to enable effective and timely intervention, and to use this information to develop care/action plans, in negotiation with them and provider agencies

Involve Children’s Health and Wellbeing Navigator V1 June 2020

  • To have a sound and up-to-date knowledge of health and social care policy, at national and local level, and of available local services, in order to be able to advise within the organisation and signpost clients to access services or manage their own care (e.g. personal budgets)
  • To be able to work confidently in a multi-disciplinary environment, being fluent in medical; social care and lay terminology, and able to produce reports and presentations that are meaningful to all.
  • To provide emotional support for vulnerable clients in crisis (patients or parents/ carers) and timely onward referral.
  • To be able to contribute to multi-professional meetings and case reviews, producing summaries for senior management and clinicians.
  • To have a sound knowledge of current health promotion initiatives, delivering both health promotion advice and monitoring progress, through motivational interviewing both opportunistically and through targeted intervention.
  • To understand the legal; ethical and regulatory principles of the NHS and know personal boundaries and when to seek help.
  • To respond appropriately in emergency situations.
  • To be self-aware and demonstrate resilience in the face of challenging situations.
  • To report any incidents that might compromise health and safety for self; other staff or clients/ patients
  • To monitor performance of the organisation within the scope of own work and ensure those standards are met.
  • To be able to undertake developmental training of other staff as required.
  • To take part in annual appraisal, developing a personal development plan from which training needs will be identified and training undertaken.
  • Any other tasks and responsibilities that may be identified as necessary as the service evolves and develops

Person Specification


Experience delivering services to children and young people with long term conditions and/or mental health conditions (and/ or their families)

Experience in collating data; audit and producing and presenting reports

Proficient in the use of negotiation and motivational skills to promote health and ensure services are used efficiently and effectively

Experience of working in a multi- disciplinary environment in the health; social or voluntary care sectors

Proficient in the use of electronic records; databases and spreadsheets

Confident in organising and chairing multi- disciplinary meetings and case conferences

Confident in communication methods and able to communicative effectively with a range of customer and provider groups, verbally and in writing

Highly organised and reliable and willing to take responsibility for own actions

Full driving licence and access to a car


3 years’ experience of working in health, social care or information and advice, in direct contact with people, families and carers

Job Types: Full-time, Permanent

Salary: £23,000.00 per year


  • Monday to Friday

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