Company : Marsden Building Society
Job Location : Nelson, UK
Posted on : Wed, 16 Sep 2020 12:12:20 GMT
Job Description :
Customer Representative Vacancy
We have a full time vacancy Monday to and Friday 8.45am until 4.45pm (35 hours) within our Nelson branch with some Saturdays on a rota.
Why the Marsden?
Our customers tell us that we are friendly, trusted and reliable. We pride ourselves on highly personal service, contactable staff and the ability to make a difference to all our members.
Being part of a valued team you will share this special customer journey with them.
As a customer representative delivering the Marsden personal service, helping people feel at home in our branches and getting to know them is essential. You won’t just be dealing with transactions and answering queries to their satisfaction, but finding out how else we can help and if there is anything else we can do.
You will also be promoting a range of savings, home insurance and mortgage products.
What are we looking for?
An ability to provide excellent customer service is essential alongside a passion to do more and enjoy both the challenges and rewards that come from these interactions.
We will offer full training so experience in finance or banking is not required. We are looking for our next team members to have a good standard of general education (GCSE Grade C) experience of customer service, good communication skills, dealing with queries, problem solving and have a willingness to work some Saturday mornings.
You could come from a range of backgrounds like retail, sales, call centre or cashier as we have a fantastic training program to support you with the coaching and learning to develop your career at the Marsden.
What information does the organisation collect?
As part of any recruitment process, the organisation collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Personal data held by the Building Society relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
What are you waiting for?
If you enjoy giving great customer service then when not come and join our team.
We can offer great benefits:
What you need to do
To apply for this great opportunity please submit your CV with a covering letter stating why you are suitable for the role. For successful candidates, interviews will be conducted virtually.
Please note that CV’s without a covering letter will not be considered. This post will close on 16 October 2020 or sooner if sufficient applications are received.
PART 1 JOB DESCRIPTION
JOB TITLE: Customer Representative
REPORTS TO: Branch Manager
LIAISES WITH: Customers
Departments throughout Principal Office
Third Party Specialists
Our five core values define what we’re all about and what makes us tick:
INDIVIDUAL CONDUCT RULES
1 MAIN PURPOSE OF JOB:
To proactively identify and support our customer’s needs by providing an exceptional customer experience in an open and welcoming environment.
2 DUTIES & KEY RESPONSIBILITIES
Deliver exceptional customer service (60%):
Ensure all operational and regulatory risk is adhered to (20%):
Understand the branch business plan and work towards your own individual expectations and outcomes (10%):
Contribute to the success of the team (10%):
Additional responsibility to specialise and remain competent in AIP delivery and/or 3rd party products (additional 20% divided across role):
3 DIMENSIONS & LIMITS OF AUTHORITY
4 STANDARD CLAUSES
Working within the Society the post holder may gain knowledge of confidential matters; such information must be regarded as strictly confidential and not disclosed further. Failure to observe this confidentiality clause could result in disciplinary action.
CODES OF CONDUCT AND ACCOUNTABILITY
The post holder is expected to comply with FCA and PRA requirements, with specific reference to Senior Management and Certification regime (SMCR) and conduct rules for all staff.
HEALTH SAFETY AND SECURITY
All employees have a duty for their own and others safety and to report any accidents, complaints or untoward incidents as per Marsden procedure.
VALUING DIVERISTY AND PROMOTING EQUALITY
As an equal opportunities employer all staff are required to comply with relevant policies and procedures.
Staff have a duty to complete all required cpd and training.
The range of duties and responsibilities outlined are indicative only and intended as a board guideline of the range and type. They are subject to modification in the light of changing demands and development requirements of the post holder.
Job Type: Full-time
Salary: £16,380.00-£17,040.00 per year
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