Customer Service Administrator
: Job Details :

Company : Carrier

Job Location : Blackburn, UK

Posted on : Wed, 16 Sep 2020 14:31:09 GMT

Job Description :

Date Posted:



United Kingdom


Chubb Blackburn, Shadsworth Road, Blackburn, Lancashire, BB1 2PR, UK.

Thomas Glover Products, part of the Carrier global group of businesses, is currently recruiting for a Customer Service Administrator to join our close-knit team in Blackburn (BB1 2PR). The main goal of this role is to provide an efficient administration service to support the Customer Service Team in ensuring that all customer requirements are delivered in a professional and timely manner and that the department maintains an excellent reputation for customer care.

What can we offer you?

  • Competitive salary
  • 24 days holidays plus bank holidays, plus option to purchase additional days
  • Generous pension scheme
  • Free parking
  • A central Benefits programme that offers a wide variety of discounts, including Health & Wellbeing services
  • Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

What will I be doing as a Customer Service Administrator?

  • Handle incoming calls from customers, internal sales team and suppliers ensuring that the appropriate responses are given
  • Process and input customer orders in accordance with delivery schedules and carrier cut off times
  • Generation of order acknowledgements and confirmation by fax
  • Liaison with internal departments and external carrier companies
  • Liaison with customers on availability of goods, delivery times, prices, promotions and special delivery requirements
  • Resolution of invoice discrepancies within agreed target
  • Generation/processing of credits/debits and goods return notes
  • Preparation and completion of daily documentation

To be successful in this role you will:

  • Possess prior experience in customer service
  • Have strong administration skills
  • Possess high levels of accuracy and attention to detail
  • Have excellent communication and interpersonal skills
  • Experience of processing customer orders will be beneficial
  • Be a strong team player

More about us:

Carrier make modern life possible by delivering ground breaking fire safety, security, building automation, heating, ventilating, air-conditioning and refrigeration systems and services.

The Thomas Glover brand is one of the most recognised in the Fire Safety sector, with a proud history selling Fire Safety Products to the Fire Trade. Our product portfolio includes fire extinguishers, fire extinguisher stands, fire signage, smoke detectors, batteries and associated ancillary products.

We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success.

We welcome applications from talented Customer Service Administrators, Customer Service Advisor, Administrator and Sales Administrators who live within a commutable distance of Blackburn (BB1 2PR), Darwen, Accrington, Haslingden, Burnley, Clitheroe, Preston, Leyland or Chorley.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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