Customer Service Advisor – Dispute & Complex Queries - 6 month contract
: Job Details :


Company : Barclays


Job Location : Stockton-On-Tees, ENG, UK


Posted on : 2020-10-16T00:00:00.000000000Z


Job Description :

Customer Service Advisor – Dispute & Complex Queries - 6 month contract

Stockton

As a Barclays Disputes and Complex Queries Advisor, you���ll be required to deliver the highest standard of customer and colleague service in pursuit of resolving customer’s Dispute concerns and providing clear and concise outcomes.

You will manage customers with complex servicing matters in a way that appears effortless and supportive while ensuring a great overall Barclaycard experience.

This role has a shift pattern of between 7am and 11pm Monday – Sunday, 35 hours per week.

the salary is £21,750 per annum

What will you be doing?

You will manage customer dispute cases from end to end, logging the case, gathering information and providing an outcome via inbound customer contactProviding updates to customers via inbound customer contact and over all available customer contact channels (telephone, email, written, etc.)You will fully utilise all available customer/colleague channels to communicate effectively with your customersActing as a first point of contact for Bereavement calls, to ensure the right level of empathy is provided to the caller and clear communication of next steps is given

What we’re looking for:An expert working knowledge of customer management practiceCustomer service and relationship management skills to deal with external customers on sensitive issuesKnowledge of back office and peripheral functions, for example fraud, disputes, internet helpdeskKnowledge of mandatory regulation requirements, including FCA (Financial Conduct Authority), GDPR (General Data Protection Regulation) and DDA (Disability Discrimination Act)

Skills that will help you in the role:Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is builtStriving to exceed customer expectations and being empowered to deal with customer requests at first point of contactUsing your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectivesCommitment to your own in-role development, by continuously developing your own knowledge, skills and competence

Where will you be working?

Situated on Teasdale Business Park, Barclaycard House is bounded by the River Tees and Tees Valley Line.

It is a short distance from Stockton-On-Tees Town Centre.

Interested and want to know more about Barclays?

Visit home.barclays/who-we-are/ for more details.

About Barclays

Barclays is a British universal bank.

We are diversified by business, by different types of customers and clients, and by geography.

Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives.

If you have a need for flexibility then please discuss this with the Hiring Manager.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship.

Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues.

Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique.

The same goes for our colleagues.

That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances.

These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be.

We are proud of our dynamic working options for colleagues.

If you have a need for flexibility then please discuss this with us.




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