Customer Service Advisor (Lochside)
Customer Service Advisor
Salary: £17,500 per annum plus benefits, discretionary bonus scheme and great working environment
Would you like to work for one of the largest companies in the UK and by far one of the most exciting financial services providers around?
In a nutshell
Here at Sainsbury’s Bank we’re looking for brilliant people to join our inbound contact centre team. You’ll naturally enjoy working in a fast paced environment and with support and training you’ll provide outstanding customer service. Through your knowledgeable and friendly approach you’ll ensure excellent levels of service are consistently delivered, to build and develop long lasting relationships with our customers. This is a permanent full time role for 37 hours a week. You must be flexible between the hours of 8am - 10pm Monday - Friday and 8am - 7pm Saturday and Sunday with some weekend work, on a rota basis.
The start date is planned for 12th October 2020
What you’ll be doing
What skills you’ll need
Ensuring outstanding customer service is delivered at all times
Answering inbound calls from customers relating to any aspect of their banking requirement with us
The first point of contact, ensuring you solve all queries efficiently and effectively for each customer
Computer literate with an ability to work at pace whilst maintaining a high level of accuracy and attention to detail
Assisting with administration tasks as required, you will also work towards individual and team KPI’s
Efficiently dealing with customer complaints, delivering resolutions and ensuring customer satisfaction throughout
Proactively developing the necessary knowledge and skills needed to achieve successful delivery and provide accurate information to customers and colleagues
Working with colleagues across Sainsbury’s Bank to provide outstanding customer service and customer satisfaction at all times
Providing fair outcomes to all our customers
Contact centre experience (desirable)
Strong Customer focus
Good oral communication with a professional telephone manner
A friendly and outgoing personality with the ability to work in a team environment
Excellent organisational skills
Good relationship management skills
In addition to the all-important competitive salary/pension plan/bonus offering, we totally get that life outside work is important to us all. So we want to shout out some others…
A little about us
We offer flexible working to help you achieve a good work/life balance
Opportunity to buy extra holidays is on the table
Discounts on your weekly shop, buying a laptop or sofa? We’ve got it covered through your Sainsbury’s, Argos and Habitat store discount card
Cycle to work scheme and great coffee and cake!
We’re proud of our heritage as the UK’s first supermarket bank. As digital technology drives the banking landscape we want to be at the cutting edge of this technology and offer innovative digital award winning banking products to our customers. Technology is where we see our growth therefore we need innovators to join us and drive the next phase of our evolution.
We believe that our colleagues are our most valuable asset. It’s important to us that we provide an open and honest place for you to thrive. We’ll give you the tools and training to deliver, listen to your voice and encourage to challenge the status quo.
We’re a friendly bunch who collectively share a passion to make our customers’ financial lives easier. As part of the wider Sainsbury’s Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential.
Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.
Everyone is welcome at the Sainsbury's Group, and we're proud to be an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve. If you're interested in applying and are excited about working with us, but are unsure if you have the right skills and experience - we'd love to hear from you! Apply today and we'll be in touch.
As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.
Sainsburys Bank Lochside Sainsbury's Bank 3 Lochside Avenue Edinburgh EH12 9DJ
£17,500 plus benefits