Customer Service Advisor (Rosyth)
: Job Details :

Company : Sainsburys

Job Location : Rosyth, UK

Posted on : Wed, 16 Sep 2020 11:37:04 GMT

Job Description :

Customer Service Advisor (Rosyth)

- 200016AO) Customer Service Advisor Rosyth, Fife
Salary: £17,000 per annum plus benefits, discretionary bonus scheme and great working environment
Would you like to work for one of the largest companies in the UK and by far one of the most exciting financial services providers around?
In a nutshell Here at Sainsbury’s Bank we’re looking for brilliant people to join our inbound contact centre team. You’ll naturally enjoy working in a fast paced environment and with support and training you’ll provide outstanding customer service. Through your knowledgeable and friendly approach you’ll ensure excellent levels of service are consistently delivered, to build and develop long lasting relationships with our customers. This is a permanent full time role for 37 hours a week. You must be flexible between the hours of 8am - 10pm Monday - Friday and 8am - 7pm Saturday and Sunday with some weekend work, on a rota basis. The start date is planned for 26th October 2020. There will be a two week induction that will take place in Edinburgh at our Lochside office but transport will be arranged for you.
What you’ll be doing
  • Ensuring outstanding customer service is delivered at all times
  • Answering inbound calls from customers relating to any aspect of their banking requirement with us
  • The first point of contact, ensuring you solve all queries efficiently and effectively for each customer
  • Computer literate with an ability to work at pace whilst maintaining a high level of accuracy and attention to detail
  • Assisting with administration tasks as required, you will also work towards individual and team KPI’s
  • Efficiently dealing with customer complaints, delivering resolutions and ensuring customer satisfaction throughout
  • Proactively developing the necessary knowledge and skills needed to achieve successful delivery and provide accurate information to customers and colleagues
  • Working with colleagues across Sainsbury’s Bank to provide outstanding customer service and customer satisfaction at all times
  • Providing fair outcomes to all our customers
What skills you’ll need
  • Contact centre experience (desirable)
  • Strong Customer focus
  • Good oral communication with a professional telephone manner
  • A friendly and outgoing personality with the ability to work in a team environment
  • PC literacy
  • Excellent organisational skills
  • Good relationship management skills
Our benefits In addition to the all-important competitive salary/pension plan/bonus offering, we totally get that life outside work is important to us all. So we want to shout out some others…
  • We offer flexible working to help you achieve a good work/life balance
  • Opportunity to buy extra holidays is on the table
  • Discounts on your weekly shop, buying a laptop or sofa? We’ve got it covered through your Sainsbury’s, Argos and Habitat store discount card
  • Cycle to work scheme and great coffee and cake!
A little about us We’re proud of our heritage as the UK’s first supermarket bank. As digital technology drives the banking landscape we want to be at the cutting edge of this technology and offer innovative digital award winning banking products to our customers. Technology is where we see our growth therefore we need innovators to join us and drive the next phase of our evolution.
Our Culture We believe that our colleagues are our most valuable asset. It’s important to us that we provide an open and honest place for you to thrive. We’ll give you the tools and training to deliver, listen to your voice and encourage to challenge the status quo. We’re a friendly bunch who collectively share a passion to make our customers’ financial lives easier. As part of the wider Sainsbury’s Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential. Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.
It’s important that our colleagues reflect the diversity of the communities we serve. Our inclusive recruitment policy means we’re committed to training and developing all our colleagues, treating everyone fairly and equally when they come and work with us.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Primary Location GB-Rosyth Work Locations Sainsburys Bank Rosyth Sainsbury's Bank Caledonia House Viking Way Innova Campus Rosyth KY11 2UU Job Administration Schedule Full-time Advertised Salary £17,000 plus benefits

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