Customer Service Agent
: Job Details :

Company : Digital First Retail

Job Location : High Wycombe, UK

Posted on : Fri, 31 Jul 2020 10:30:19 GMT

Job Description :

Who we are:

It's an exciting time to join DFR. We are a fast-paced, technology lead, retailer/distributor.

Here at Digital First Retail (DFR) we live electronics. Ranging from but not limited to; Gaming, Audio Visual, STEM, Smart Home and Office Equipment. We own several household brands including Maplin & Office Outlet, which allows us to supply a wide range of consumer electronics to the public

We care deeply about inclusive working practices and diverse teams, supporting our colleagues and making them feel valued. We feel passionate about providing an outstanding service for all our customers, and are striving to become the ultimate destination for the tech-savvy shopper.

We invest in our team giving you all the tools and training you need to reach your full potential. We are looking for ambitious people with a passion for problem solving to join our rapidly developing support team, helping customers across the company.

You'd be perfect for the job if:

  • If you have experience in a customer care role
  • Technology interests you!
  • You live close to High Wycombe!
  • You have experience offering support on consumer electronic products
  • You're great at explaining things to people and have good written English
  • You're not afraid to pick up the phone and get stuck in
  • You are a friendly and approachable person. This would be reflected in the way you communicate with customers
  • You enjoy investigating awkward problems, getting to the root cause and fixing them
  • Confident in basic use of Microsoft office packages

What's involved:

  • Answering customer queries across email, phone and live chat, including order status updates / etas & product queries
  • Arranging returns with the customers, acting as a point of contact between the customer and supplier
  • Authorising refunds where applicable
  • Testing returned goods
  • Providing own brand support
  • Liaising with couriers to resolve delivery issues
  • Working with the members of our customer service team to maintain a knowledge base to better serve our customers

Whether we're reviewing orders or assisting with a product query, it's about making the whole customer journey as seamless as it can be. Our customers are at the heart of everything we do.

What's next:

The application process will consist of a couple of on-site interviews and a short test. Typical working hours are 8am-5pm or 9am-6pm, but if you'd prefer to work part-time, we'll facilitate this wherever we can – whether to help you meet other commitments or to help you strike a great work-life balance. We're keen to ensure we're building a company that represents all types of thinkers.

Expected start date: 17/08/2020

Job Types: Full-time, Permanent

Salary: £18,000.00-£23,000.00 per year


  • Casual Dress
  • Company Pension
  • Employee Discount
  • On-site Parking
  • Sick Pay


  • Monday to Friday


  • Customer Service: 1 year (Preferred)


  • A-Level or equivalent (Preferred)


  • High Wycombe, Buckinghamshire (Preferred)

Work remotely:

  • No

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