Customer Service Assistant / Receptionist
: Job Details :


Company : Wates


Job Location : London, UK


Posted on : Wed, 16 Sep 2020 15:00:24 GMT


Job Description :

We have a fantastic opportunity for an experienced Customer Service Assistant/ Receptionist (CSA’s) to join the team out of our Drummond Street Office, London in creating a sustainable first class provision of services to Wates on a full time basis.

To be successful in this role, you will be responsible in setting high standards for both the visual image of all areas within the office and the services delivered to them, along with maintaining a visible presence & main point of contact at all times.

Your Key Accountabilities will include:


  • Act as the first point of contact for the general public and all levels of staff, including external contractors, suppliers and VIP visitors either face to face or by telephone.

  • Management of visitor booking system. Ensuring all meeting room are clean, tidy and maintained throughout the day.

  • Assist in maintaining the security of the site, through monitoring staff access and validation of visitors and contractors, along with checking staff car parking

  • Assisting the team in maintaining and updating records, files and logbooks including Lost Property, Restricted key lists and transport delivery and collection information where required

We are looking for you to already have NVQ / SVQ in Customer Services Level 1-4 (Preferred but not essential) with an additional certification in office management a plus.

Already working in a similar role, you will have a professional attitude and appearance and be able to think on your feet when faced with various situations. You will have Solid written and verbal communication, coupled with excellent organisational skills, and able to use MS office proficiently and have hands on experience with office equipment such as Printers and video conferencing facilities.

A bit about us:

Wates Group was established in 1897 and it is now one of the largest, most successful family-owned private construction, development and property services companies in the UK.

We employ circa. 3,500 people, working with a diverse range of clients and partners from across the public and private sectors. Our work is guided by inspiring better ways of creating the places, communities and businesses of tomorrow.

We offer our people the opportunity to grow their careers whilst working together to deliver the promises we make to our customers. Learning and development activity is aligned with our business priorities and in 2019 we invested c.£1.2m in 6,741 training days

As a responsible and inclusive employer, we are committed to equality and proud to have been recognised for this through a range of accolades including gold accreditations with both Investors in People and C2E (Committed to Equality).

Our In-house Recruitment Team embrace diversity and are focused on finding the best people to join us here at Wates.

Please note candidates represented by agencies will not be considered at this time.




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