Customer Service Coordinator
: Job Details :

Company : Carrier

Job Location : Blackburn, UK

Posted on : Wed, 16 Sep 2020 14:31:09 GMT

Job Description :

Date Posted:



United Kingdom


Chubb Blackburn, Shadsworth Road, Blackburn, Lancashire, BB1 2PR, UK.

Chubb is a truly international, talent driven company, focused on performance and results. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. With a reputation for innovation and integrity, we are always looking for new ways to provide leading edge, peace of mind solutions to our customers.

Would you like to be part of this success story?

What are we looking for?

Chubb is currently looking to recruit a Customer Service Coordinator to join the Fire Consultancy team in Blackburn. The main goal of this role is to provide an efficient administration service to support the Customer Service Team in ensuring that all customer requirements are delivered in a professional and timely manner and that the department maintains an excellent reputation for customer care.

As a Customer Service Coordinator, you will be responsible for:

  • Accurate and timely booking of contract launch documentation
  • Proactive management of outstanding assessments and courses relative to processed orders
  • Extensive internal and external customer liaison to resolve queries
  • Proof reading and production of risk assessment documentation
  • Daily invoicing of fire consultancy orders
  • Managing to conclusion, varied types of telephone and email enquiries

To be successful in this role you will:

  • Possess prior experience of customer service in a high volume environment
  • Demonstrate a professional attitude and exemplary customer service skills
  • Have a good level of IT literacy

What can we offer you?

  • Competitive salary package, additional benefits and free onsite parking
  • Defined career progression opportunities and access to training
  • The chance to work for an industry leading company and a global brand

We welcome applications from resourceful, customer focused Account Coordinators, Sales Support Administrators, Call Centre Agents, Customer Service/ Customer Support Advisors, Administrators and Account Managers who live in easy daily commute of Blackburn and are keen to develop a career within Chubb.

More about us:

The Chubb brand is one of the most recognised fire and security brands in the world. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.

We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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