Customer Success Representative
: Job Details :


Company : Chronomics


Job Location : London, UK


Posted on : Wed, 16 Sep 2020 14:36:16 GMT


Job Description :

Our mission
Want to make a difference in this world and work on something meaningful? At Chronomics we enable people to quantify how their environment and lifestyle is affecting their health to live healthier and happier lives… all from their DNA. Right now we are also focusing our efforts on COVID-19 and have developed a innovative saliva based test and online platform.
The role
We are a user-centric organisation and we want to empower our users to lead healthier lives. You will be key to this as the face of Chronomics, where you will act as a brand ambassador by building strong relationships with new and existing users and be the go-to for them. You will communicate, listen and respond effectively to their questions and concerns to enable a seamless user experience, high satisfaction and retention. You’ll also act as the voice of the user internally by collecting, analysing and sharing feedback and insights from your interactions to our product, operations and growth teams. You’ll be part of a continuously improving capability, and will drive improvement in our internal user processes, as well as using insights to drive improvements organisation-wide. We’re a fast-growing company and as we scale, you’ll have the opportunity to contribute to and influence our user engagement and experience strategy. Essential skills
  • A genuine interest in putting the customer first
  • ‘Thick skin’ with an ability to successfully and patiently handle complaints
  • Genuine interest in learning about our product to successfully respond to customers
  • Exceptional communicator with a diverse range of customers globally
  • Strong analytical and critical thinking to analyse customer feedback
  • Excellent organisational skills to prioritise and manage in a fast-changing environment
  • Flexibility and the ability to be open minded when things undoubtedly change
  • Technical proficiency in web-based software
Nice to have
  • Experience with Hubspot / Intercom / Zendesk/ Freshdesk
Benefits
Share options so early contributors benefit from our success. Epigenetic test! Flexible office or home working. Friday pub sessions (even if virtual)
About Us
Chronomics is an ambitious health tech start-up that believes people should be in charge of their own health. Health management should be proactive, not reactive and it should be personalised. We are using longitudinal biological data to bring about this revolution. A revolution where not only will people be in control of their own future but also in control of how they contribute to the future of humanity through the use of their data.
This product is just the first step towards a platform technology that will serve as the interface between the biological and digital world. It's an incredibly exciting time to come on board where you can really make a difference. Find out more at www.chronomics.com



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