Digital Marketing Assistant
: Job Details :

Company : Bupa Dental Care

Job Location : Bristol, UK

Posted on : Wed, 16 Sep 2020 10:59:44 GMT

Job Description :

The role:

This is a full time permanent role, Monday to Friday based in Hambrook, Bristol.

You will process and respond to all online reviews, track progress and report on reputation management, investigating incidents and working with the wider team to drive up reviews and ratings.

Alongside review management, the Digital Marketing Assistant will support the wider team to process administrative tasks, including preparing and sending patient emails and supporting on CRM tasks and reporting.

Key responsibilities include:

  • To record, track and respond to online reviews on behalf of the business, including but not restricted to Google Reviews and NHS Choices (75% of role).
  • Prepare and send patient letters, ensuring they match an agreed template and have been fully approved
  • Work with the team to report on CRM and digital activity
  • Support CRM processes, managing CRM and PMS assets in MMS (marketing sign-off process), and management of the CRM inbox
  • Team development
    • Support the Digital Marketing Executive to establish robust processes and ways of working within the digital team to ensure effective delivery of marketing programmes
    • Role model personal leadership behaviours

What we’re looking for:


  • Educated to degree level, or equivalent
  • 1+ years marketing or diverse administrative experience
  • High attention to detail
  • Strong communication skills
  • Excellent written English
  • Able to use initiative and be proactive
  • Effective team player
  • Experience of using CRM and/or CMS systems
  • HTML experience (desirable)
  • Experience of working on online reviews (desirable)
Salary and benefits:
  • A competitive starting salary with annual reviews
  • Free personal development courses
  • Career opportunities to move into other roles or other parts of Bupa
  • Long service recognition
  • Free car park (Bristol Support Centre)
  • Brand new comfortable office space
  • Flexible working
  • Contributory pension scheme
  • Discounts in over 7000 retailers with My Bupa Perks
  • A free day off for your wedding
  • 20% saving on Bupa travel insurance
  • Earn up to £3,000 per referral in our employee referral scheme
  • Discounted gym membership
  • Free access to Digital GP in partnership with Babylon. You have access to an unlimited number of appointments 24/7, normally available within two hours
  • Access to Smile Everyday - a range of health products and services
  • Discounted dental insurance that can be extended to family members
  • Free annual flu jab
  • Discounted health assessments
  • Access to Bupa Boost app and a health check
  • Cycle to work scheme

If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you!

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