Company : Host & Stay
Job Location : Saltburn-by-the-Sea, ENG, UK
Posted on : 2020-10-17T00:00:00.000000000Z
Job Description :
Guest Services AdvisorWith a friendly family feel, we take pride in being 100% guest focused, and offer a different level of service than can be offered by our competitors.
The successful candidate will be part of the brand new Host & Stay Guest Services team located at the Host & Stay Head Office in Skelton.
Host & Stay currently operates several hundred holiday homes across the north of the UK, with plans of expanding into new regions over the coming years.
The Guest Service Centre is the hub of customer service, where Host & Stay stands out from the crowd – with lightening fast response rates, and a second-mile approach to every interaction.
This job involves receiving inbound phone calls, emails, web chats and social media interactions from guests or potential guests who need support in making a booking, questions about an existing booking, or who may be already staying in a holiday home.
The role will require you to work different patterns, and will incorporate weekdays, weekends and evenings depending on the shift.
We’re a fast paced, growing company that can provide fantastic progression opportunities for the right candidate.
The successful candidate will possess the following:Creative, and have fun with guests; to be memorable and distinctive from the competitionTenacious and enthusiastic approach to all interactionsConfident and positive ‘can do’ attitude and strong team playerAbility to insert a personal touch into every interactionExcellent communication and influencing skillsGreat learner with willingness to develop furtherWell organised and good time managementFlexible with the ability to thrive under pressureCompetent with computer systems, and MS OfficeReference ID: HS/GSCApplication deadline: 30/11/2020Job Types: Full-time, PermanentSalary: £17,000.00-£20,000.00 per yearAdditional pay:Bonus schemeBenefits:Company pensionSchedule:8 hour shiftDay shiftMonday to FridayNight shiftOvertimeWeekendsExperience:Customer Service: 3 years (Preferred)Work remotely:No
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