IT Incident Analyst
: Job Details :


Company : Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust


Job Location : Leigh, UK


Posted on : Wed, 16 Sep 2020 12:01:55 GMT


Job Description :

Working within the Service Support Team, the post holder will be responsible for either first line or second line resolution of incidents logged with the Service Desk by computer users throughout the Trust.

The post holder will be expected to triage all incidents and use his / her own skills to provide a resolution or temporary work around. Where a resolution cannot be provided and additional problem solving is required, the call will be assigned to a suitable analyst or team.

To perform assessments of requests for additional work, to ensure that all technical information necessary is gathered to enable a speedy completion of the job.

Responsible for advising Trust staff with technical specifications of IT equipment for purchasing purposes and update the Self Services pages where appropriate.

Participate in the on-call rota, to provide a 24 / 7 service for vital Trust systems.

Assist with any ongoing projects within the IT Services department.

The post holder will be required to travel to other hospital sites or offices, therefore travel is an essential part of this role so a Full UK Driving Licence is required.



Similar Jobs (280)

Transputec

Job Location : Home Based

Industry IT standard certification (MCP or similar). Good understanding of IT hardware set-up and configuration. Consistent approach to all service desk calls.

St Albans City and District Council

Job Location : St Albans AL1

In this role, you will receive training to manage straight forward incidents, requests and problems, ensuring that IT issues are recorded appropriately to…


Capita Plc

Job Location : Chippenham

Help strengthen our Incident Management Team as a Trainee Incident Analyst in Chippenham. What’s in it for you? We will provide training in incident management.

Network Rail

Job Location : Manchester M1

Recognise and advance call/incident trends to Senior Analyst / Team Leader to enable timely investigation by Incident Management.. Apply today to join our team!

Norfolk and Suffolk NHS Foundation Trust

Job Location : Norwich NR6

The Service Desk is the single point of contact for all ICT related incidents and service requests. In addition, team members will be required to contribute to…


Advanced

Job Location : Slough

Are you interested in starting a career within IT? Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs,…

Menzies Aviation

Job Location : Edinburgh EH12

Ensuring all P1 Incidents follow Incident Management process. As one of our IT Service Desk Analysts, day to day you'll be responsible for ensuring Incident and…

Kingfisher Plc

Job Location : Southampton

Own all business and IT communications during a High Priority Incident. Promote the Incident Management and Major Incident Management processes.


IT Incident Analyst Jobs 2020, Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Jobs Near Me, Jobs in Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Company, IT Incident Analyst Jobs Near Me, Jobs in Leigh, UK. If you are looking for these jobs, click this button!



Disclaimer :This job is posted by the company : Wrightington, Wigan And Leigh Teaching Hospitals NHS Foundation Trust, and is aggregated from various online sources and displayed on this page. All the jobs displayed on amazejobs.co, comes from Indeed and it's network through the API. We do no store any data from anyone. All the applicants will be guided to the original job posting and they will apply there itself. We are not taking any personal data such as resume, email or phone number from the applicants. Our motto is to provide jobs to as many people as we can.