Patient Navigator/Receptionist - Whetherby Surgery
: Job Details :

Company : OnePrimaryCare

Job Location : United Kingdom, UK

Posted on : Fri, 31 Jul 2020 12:38:37 GMT

Job Description :

We are different. OnePrimaryCare’s mission is to provide the best integrated primary care services working with communities with a strong focus on health and wellbeing for both patients and our staff. Delivering high quality general practice, and working as part of the wider health system, including social care, as a powerful and positive collaborator, our aim is to improve lives for all. We do this with a strong focus on health and wellbeing, health education, working at scale and sustainability, strong leadership, quality improvement, new model of care, workforce development and technology.

We want to be the best place to work in the NHS.

Job Title: Patient Navigator

Location:Wetherby Surgery,Wetherby

Type of Employment: 40 hours/week

Salary: £18,137 annual

The role
This is a minimun 9-month Maternity leave cover position. We are looking for a forward thinking Patient Navigator to facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.
Utilising your patient navigation training (provided in house), you will form part of our front of house team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals.
You will have exceptional communication skills, experience of using IT systems and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator for you.

The job holder will have to:

  • greet patients and visitors, advising them of their appointments and checking them in
  • advise patients on self-check in facilities
  • receive and make calls as required with the ability to handle heavy phone/patient traffic
  • divert calls and take messages as appropriate
  • sort, review and distribute incoming internal mail
  • process outgoing mail following the procedure
  • pull, file and photocopy patient’s paper records
  • scan and attach patients’ data to patients’ electronic records
  • ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
  • receiving all incoming deliveries, opening and distributing accordingly
  • complete the Surgery Administration, including registrations and deductions

Therefore, the successful candidate must:

  • have GP practice experience
  • desirably have prior experience as patient navigator
  • be confident using the phone
  • have a good level of IT skills
  • be friendly and welcoming; patient and understanding
  • be able to follow instructions and procedures
  • have good organisation and communication skills
  • work accurately and methodically
  • be able to work with all types of people

Next Steps
This is an opportunity to provide care that will really make a difference by working within a caring, compassionate team who truly put the patients at the forefront of their work.
Apply now or contact Cristina, our Recruitment Administrator, at for more information.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.

All appointments are subject to satisfactory pre-employment checks being obtained.

We reserve the right to close the advert prior to the deadline upon receipt of a sufficient number of applications.

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