Pre-Sales Technical Consultant
: Job Details :


Company : HP


Job Location : Reading, UK


Posted on : Sat, 01 Aug 2020 10:22:15 GMT


Job Description :

A fantastic opportunity has arisen, for a sales and customer focussed, Technical Consultant (TC) within HP’s UK Printing Solution and Services business. The key function of the role is to provide professional technical advice and consulting on both HP and non-HP imaging and printing technology for HP’s MPS customers.

The CONTECH (In Contract Technology Innovation) Consultant will be responsible for optimising customer's environment according to client’s business needs. The consultant must be able to understand client's requirements and transform them into HP or HPs/partner capabilities. The TC will drive customer technical acceptance.

Objectives

You will work within virtual teams e.g. with Client Success Manager (CSM) and Account Managers (AM) to provide multi-vendor technical consulting, design, proof of concept & delivery handover, of focussed technology solutions to HP customers. Working with the wider Presales Technical team, become the technical advisor for Managed Print Services (MPS) In contract innovation. This will result in, revenue growth, within the HP Managed Print Service (MPS) customer base.

Responsibilities/Activities

CONTECH Activities:

  • Consult with HP’s customers on the breadth of technology solutions and services to create better business outcomes
  • Scope customer requirements and align relevant technologies to customer business needs
  • Present to multiple areas of the customers business e.g. Procurement, Security, IT and to C Level
  • Become an expert in HP Workpath and partner applications, engaging 3rd parties where appropriate
  • Engage on and drive through Workpath app customisation with HP Global business unit and the customer
  • Provide input on technical project plans for build and roll out
  • Conduct solutions plan, design and test activities
  • Manage relationships with any 3rd party solution/application partners
  • Provide technical escalation management through to HP Global Business Unit/3rd parties
  • Review/Seek approval from 3rd Party Solutions on design/integration
  • Consult on migration of print management solutions into Azure/AWS or HPs Own E2E service offerings
  • Work on customers site when required for Proof of concepts or meetings

Mindset

  • Focus on outcomes – high customer satisfaction, growth revenue targets met
  • Excellent customer relationship and presentation skills
  • A can-do attitude and a growth mindset
  • Team player

Education and Experience Required:

Typically 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; OR equivalent experience.

  • Network and Network Management Expertise
  • Technical market knowledge and competitive knowledge
  • Willingness to travel up to 50%
  • Basic Project Management skills
  • Microsoft: Windows Server/Print Servers, Active Directory, SQL Server, SQL Management Studio, Windows 7/10.
  • Installation and configuration of software applications, print drivers, etc. in a Microsoft Windows environment.
  • Print management solution experience, Safecom, Equitrac, LRS or competitor solutions
  • Networking: TCP/IP, DHCP, DNS, Proxying, NAT, VPN, Load balancing, SMTP, SNMP, Active Directory, LDAP
  • Security: Management, Certificates, Encryption, HTTPS/IPPS, OAuth/OpenID Connect, Role Based Access Control
  • Virtualization: VMware, Hyper-V – previous experience with virtualization technologies and server & storage hardware.
  • Cloud: Azure / AWS: Deploying servers & software in cloud environment; be able to setup a Proof of concept in a cloud/hybrid-cloud environment.
  • Knowledge of mobile applications e.g. Android or competitor MFP based applications

Working in partnership with

  • Sales, Pre-Sales, Delivery and Project Managers.
  • Leader of virtual technical team, especially when 3rd parties are involved
  • Manages external and internal partners in the delivery of their technical solution

We are looking for visionaries who are ready to make an impact on the way the world works. At HP, the future is yours to create.

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you. If you know a friend who may be a fit for the job please refer them.

#LI-POST




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