Recovery Worker
: Job Details :

Company : Norfolk and Waveney Mind

Job Location : Norwich, UK

Posted on : Mon, 20 Jul 2020 09:25:04 GMT

Job Description :

Job Purpose

To demonstrate a commitment to the service’s values, namely:

  • A commitment to delivering outcome and recovery focussed services within a Psychologically Informed Environment (PIE);
  • A commitment to empower people using the service and a belief in their involvement and promoting their rights;
  • A commitment to equality of opportunity and awareness of issues surrounding Black and Ethnic Minority (BME) groups, Lesbian, Gay, Bi-Sexual and Transgender (LGBT) Groups, and similar;
  • Show passion about and be committed to empowering people who are experiencing mental distress.

To provide psychologically-informed, recovery-focused support to people with mental health and complex needs.

To develop and use skills and knowledge to support people accessing the service to manage their mental health, improve physical health, build support networks and engage with specialist services.

Key Responsibilities

Delivering Support


  • Support individuals with mental health and complex needs to engage in the service and to achieve their goals and aspirations through individual key work, targeted recovery outcomes-focused interventions and person-centred planning
  • To provide support utilising a fully flexible and personalised approach, building on individuals’ strengths and acting as a support navigator to make creative use of the resources available within the service and in the wider community
  • Empower individuals to exercise choice and control, offering a person-centred service led by the wishes of the individuals you are working with
  • Work alongside people to develop and review robust assessments, safety management plans and personalised recovery support plans
  • Promote engagement within the community as a key factor in recovery and self-management


  • Undertake key worker sessions with individuals using person centred planning tools and reviews. Sessions will focus on each individual’s choices.
  • Act as a champion in areas such as psychological education, physical health resources, eating disorders and similar,
  • Develop links with local services as appropriate, sharing learning with colleagues and providing expertise for difficult cases.
  • Support those accessing the service in areas related to mental & physical health
  • Using specialist knowledge/interests, act as a champion in these areas to support people and the development of the service

Communication / Building and Maintaining appropriate relationships


  • Communicate effectively with individuals from a wide variety of backgrounds and maintain positive and effective relationships with those using the service, staff, the staff of other agencies and the local community
  • Maintain appropriate links with individuals’ mental health workers and other professionals and organisations involved in an individual’s care
  • Be an expert navigator of local communities, continually building and sustaining relationships and partnerships with agencies and professionals, promoting the service, sharing recovery principles and the Psychologically Informed Environment approach, and support these individuals to access as appropriate
  • Compliment and support any Care Orders, Probation Orders, or other Statutory Orders an individual may have and to ensure that strong partnerships are developed with these key agencies


  • Take part in professional meetings and reviews concerning people using the service and ensuring their best interests are prioritised.
  • Extend the range of community opportunities for these individuals by supporting community resources to improve accessibility and tackling mental health stigma
  • Support the maintenance of a database of community resources, used by staff and individuals accessing the service to identify and access a range of opportunities to promote wellbeing and independence

Information / Record Keeping and IT

  • Work with IT equipment and systems to ensure accurate and timely recording of referrals, individuals’ data, risk management and support plans, accidents/incidents, as well as the use of shared electronic calendars and a lone worker safety system
  • Maintain and build upon good working knowledge of IT, and to take full advantage of opportunities to use IT to progress the services we offer

Task Planning, Personal Development & Development of the Service

  • Work within set targets and manage time effectively on own initiative and as part of a team
  • Contribute to the aims and continuous improvement of the service, including the commitment to delivering within a Psychologically Informed Environment (PIE) framework
  • Share knowledge, skills and experience within the team, while observing confidentiality, and participate in team meetings and reflective practice groups
  • Make a positive contribution to and work constructively within the team, including developing your own abilities to enhance team performance


  • Work flexibly and remotely as part of a geographically-spread team, including daily local travel within the service locality and, where appropriate, working within wider localities across Norfolk to support the demand and capacity requirements of the Norfolk-wide Integrated Housing and Community Support Service
  • Undertake daytime and evening duties as directed, including some weekends, bank holidays and sleep-ins
  • Promote leadership and the principles of peer support
  • Promote, monitor and maintain health and safety and security in the workplace
  • Work in a way that ensures the service is delivered in compliance with relevant legislation, the service values, policies and practices and contractual requirements
  • Carry out any other reasonable duties within the scope of the role as required

Part-time hours: 22.5 or 30hrs per week

Please click on the following link for further information and details of how to apply:

Job Types: Full-time, Part-time, Permanent

Salary: £18,479.21 per year


  • Company Pension
  • Flexible Schedule
  • On-site Parking
  • Sick Pay


  • 8 Hour Shift
  • Day shift
  • Holidays
  • Night Shift
  • Overtime
  • Weekends


  • Mental Health: 1 year (Preferred)

Work remotely:

  • Temporarily due to COVID-19

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