Company : Phillips 66
Job Location : London, UK
Posted on : Sat, 01 Aug 2020 08:29:42 GMT
Job Description :
Phillips 66 & YOU- Together we can fuel the future
Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of “America’s Best Employers” in 2019.
To provide an exceptional level of customer service for accounts customers. This role provides first line support to customers for account queries, issues and will need to liaise closely with sales managers and other internal groups to ensure the service the customer receives is outstanding.
Responsibilities May Include
Work closely and actively with Sales Managers to achieve results, taking joint responsibility for the success of the customer relationship. Managing the day to day operation of accounts. Provide cover for the Sales Managers when required and deal promptly with customer queries.
Take ownership for customer system set up, updates, renewals and account closures. This mainly relates to SAP, but should also encompass all other customer related systems, e.g. My Phillips 66, SalesForce, DTN Tabs as well as reference to any contractual arrangements in place for individual customers.
Prepare ad hoc reports and data in support of the ongoing customer relationship, actively looking for opportunities to improve on efficiency and results. With a particular emphasis on accurate forecasts for customer volume vs actuals and contractual obligations.
Ensure the billing process is completed in a timely manner and the raising of correction credits/debits process is adhered to.
Undertake a range of regular, month end and ad-hoc administrative tasks, to include monitoring of transactional activities (e.g. pricing and billing) to ensure accuracy of data and reporting and systems testing
Assisting with customer hospitality, events and conferences – generally help ensure that events are cost effective and fit for purpose, as well as generate and propose new ideas for hospitality events.
Deal with supply and allocations including any queries which may arise, working closely with Supply and the Demand Manager.
Provide cover for other sales teams when required.
Maintain a strong control environment in accordance with Phillips 66 Process and Controls Standards.
Legally authorised to work in the United Kingdom on a regular, full-time basis without restrictions
Currently have a 2.1 degree or higher obtained within the last two years, or are on target to obtain at least a 2.1 or higher upon the completion of your degree
Excellent attention to detail and ability to prioritise tasks.
Strong can-do attitude and customer service ethos.
Evident problem solving skills
Ability to work effectively whether independently or as part of a team.
Good systems knowledge – proficient in SAP and Excel
Highly numerate with business acumen – as it relates to customer financial data and internal accounting requirements.
Analytical skills – ability to analyse data and draw conclusions.
Continuous improvement mind-set regarding processes and admin tasks
Phillips 66 has significant marketing operations in Europe. In the UK the business is primarily wholesale, selling fuels to distributors (some of whom are branded JET) and resellers. The fuels are either collected by customers or delivered through a contracted road tanker fleet operating out of a number of UK distribution points. In addition, Phillips 66 Limited supplies a network of approximately 330 independently owned petrol forecourts, all of which are branded JET.
Other markets served are aviation, marine and LPG. JET supplies some of the UK's growing secondary airports using owned and shared refuelling tankers and storage, and delivers to airlines through contracted refuelling operations. Marine markets are served using contracted vehicles, as is the LPG business.
To be considered:
In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 9 August 2020.
Phillips 66 is an Equal Opportunity Employer
Requisition ID: 52902
Location: GBR - London - London
Job Field: Sales
Division : Global Marketing
Technical Req : No
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