SEO User Researcher
: Job Details :

Company : UK Government - Ministry of Housing, Communities & Local Government

Job Location : Birmingham, UK

Posted on : Mon, 14 Sep 2020 18:09:55 GMT

Job Description :

Rapid Response Team

MHCLG are creating a new team to work on priority projects – injecting specialist support, and delivery into planned peaks of activity or unexpected crisis situations. The individual will be part of a multi-disciplinary team and will be deployed onto priority areas – working in complex and ambiguous situations. The team will be deployed to projects across the Department – working on a range of varied projects/activities of work from working with the local tier on local impacts, to homelessness, EU exit or preparing for and responding to economic shocks.

The team will be based in Birmingham responding to priority project in all locations. The role of the senior user researcher will be to help us develop a deep understanding of our users. Your findings will allow the team’s to design and build better services and improve existing services based on data and evidence from our users.

This is an exciting and varied role that will provide individuals with the ability to influence and deliver key priorities for central and local government.

We are working with policy teams to apply digital, user-centred thinking to big important problems like homelessness, job creation, and getting onto the property ladder. In some cases, we'll build new digital services – in others we expect to discover from our users that digital isn’t the answer. You can find out more about us on our blog.

You’re likely to work on our data gathering service (which aims to make it easier for MHCLG to collect data to make policy decisions, without significant impact on those who provide the data), or supporting our policy teams in delivering agile user-centred policy. In either case, you’ll work with an experienced multidisciplinary team, led by a digital product manager.

We have an active user-centred design community in the Department. You’ll be supported by a Senior User Researcher as well as thorough training and informal opportunities like shadowing.

It is important to note that when applying for this role there will be occasions from time to time, that operational requirements determine the need for shift working and duty cover which includes working after 8 p.m. and at weekends. You should reflect on whether you will be able to work unsociable hours/shift cover and consider this carefully before submitting your application to ensure you fully understand what is expected of this role and the working environment. Additional hours working and duty cover would be remunerated via overtime and on call payments.
Responsibilities Key responsibilities:

  • you’ll take responsibility for planning, designing and preparing a range of user research activities to support the design, development and continuous improvement of the service;
  • you'll conduct usability testing with a wide range of users from England, Wales and Northern Ireland, including users with accessibility requirements;
  • you’ll analyse research data and identify actionable findings and outcomes which you’ll communicate with the digital and policy people you work with;
  • we’ll expect you to deliver your research information through a combination of presentations at show and tells, stand-ups and wider team meetings, designing and maintaining research outputs on the team wall and creating formal reports;
  • you will establish collaborative working practices with content designers, product managers and developers, turning your user research findings into stories and actions that lead to valuable service improvements and solutions.

Key skills/criteria:

We are looking for someone with the following skills, experience and knowledge:

  • knowledge of a range of user research methods, techniques for analysis of research data, synthesis of findings and presentation of clear findings that are usable;
  • experience planning and doing continuous user research in a multidisciplinary team will be essential, as will the experience of involving your team in research activities, analysis and synthesis;
  • experience of being able to quickly understand the social and technological context of services; this will enable you to demonstrate how you have aligned your user research activities to help your team understand changing user behaviour;
  • understanding of the diversity of users of government services and illustrate how you would include all kinds of users in appropriate research activities to help teams deliver accessible services.

Desirable capabilities, skills and experience:

  • Qualification or proven track record of working on large complex programs of work
  • knowledge of current technologies used to build and operate digital services, and the different technical roles will be highly desirable.
  • experience working on public service design, especially local public service design an advantage.
  • Knowledge of WCAG 2.1 guidelines
Qualifications We are looking for a professional qualification or significant track record on large complex digital programmes.

Typical Qualifications & Professional Memberships : -

Qualification in: -
  • psychology
  • human computer interaction (HCI)
  • digital marketing
  • product design
  • graphic design

OR a proven track record as a user researcher on a large transformational program Behaviours

We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Making Effective Decisions
  • Working Together
Technical skills

We'll assess you against these technical skills during the selection process:

  • Describe a product you worked on as a user researcher. What research methods did you use to understand the users?


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension

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