Systems Performance and Data Analyst
: Job Details :


Company : HRS Ltd


Job Location : Nottingham, UK


Posted on : Sat, 01 Aug 2020 16:05:01 GMT


Job Description :

HRS is a fast growing, innovative company who designs and manufactures high-tech work zone safety products. We are the leading safety equipment provider for the highway sector and have achieved this position by focusing on innovation and customer engagement. We are looking for an experienced Systems Performance Analyst to join our new Technical Operations team.

The role includes the following responsibilities:

  • Design graphical user interfaces to visualise large amounts of data for analysis in Microsoft Power BI
  • Liaising with internal stakeholders and customers to build custom APIs, reports and dashboards
  • Liaising with external IT organisations for the provision of real time telemetry data such as Government bodies, Tier 1 Contractors, Google, TomTom etc
  • Support the coordination of work flow and technical support tickets though the department via the company ticketing system
  • Identifying high priority technical issues, and managing these to a resolution
  • Trend analysis of workflow to identify reoccurring issues and escalate these to the appropriate team
  • Support the creation of a company wide knowledge base, to generate a self-learning culture and team environment
  • Managing internal and external communications in relation to systems maintenance and service interruptions
  • An interest in the design and implementation of processes, for day to day technical operations and disaster recovery

A creative and supportive working environment is very important to us, so to be successful you must have the following other soft skills:

  • Willingness to contribute and support others
  • Have a logical and thorough approach to problem solving
  • The ability to prioritise work and work on you own initiative
  • Be able to work as part of a team and encourage a supportive family atmosphere
  • Be passionate about providing exceptional customer service

Other Details:

  • You must be confident, as you will be required to communicate with all levels inside and outside of the organisation
  • You will be required to act with discretion and must be comfortable handling customer and other confidential information
  • All applicants must be entitled to live and work in the UK

Remuneration details:

  • Permanent Position (40hrs per week)
  • Flexible working with a minimum of 2 days per week from the office (Bottesford, Nottingham)
  • 33 days holiday (including Bank Holidays)

Reference ID: SPA-0720

Job Types: Full-time, Permanent

Salary: £26,000.00-£30,000.00 per year

Additional pay:

  • Bonus Scheme

Benefits:

  • Casual Dress
  • Company Pension
  • On-site Parking
  • Sick Pay
  • Work From Home

Schedule:

  • Monday to Friday



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