Business Banking - Servicing Centre
: Job Details :


Company : Lloyds Banking Group


Job Location : Edinburgh, City of Edinburgh, UK


Posted on : 2022-05-07T02:45:16Z


Job Description :

End Date

Salary Range

Agile Working Options Flexible / Variable Hours

Job Description Summary Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports LBG priorities

Job Description

At Lloyds Banking Group we're driven by a clear purpose to Help Britain recover, then prosper.

And together we can make it possible...

Helping over a million business banking customers with their day-to-day needs has never been more important.

And if people are your thing then why not join one of our friendly and supportive Service Centre teams and give your career a boost?

If you do we'll give you a competitive salary of £19,350 with a bonus opportunity of c5% (c£967).

What else will you get?
  • Various share schemes (including free shares)
  • A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
  • Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme. There's also a Flex cash pot of 4% salary (£774), which you can take as cash or spend on options such as:
    • Buying extra or selling holidays to suit from your 30 days leave (including bank holidays) - ideal for half terms or that mini break.
    • Extending your private medical cover to family members.
    • A Flex Card providing up to 15% discount with over 70 well known retailers.
    • Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - we support sustainability We also have a number of free health and well-being offerings as well as generous maternity/paternity/adoption leave policies.

      So be confident we'll be investing in your future as well as your career...

      Personal development, flexible working and volunteering opportunities all make a difference towards our work being enjoyable.

      About the role...

      Delivering outstanding customer service is at the centre of our success and you could play a meaningful part in this.

      If you enjoy building relationships with customers then there's a role here for you.
      • You'll put your customers first - taking ownership of their queries, building rapport quickly and providing the highest level of customer experience.
      • You'll learn to act with skill and diligence - treating customers sensitively and professionally - caring about helping them in the best way possible.
      • You'll possess good attention to detail also grow the confidence to spot and call out areas we can improve our customers' journey and experiences
      • And you'll be equally able to resolve queries over the phone or on a PC It's a role that suits people who can identify what a customer needs, learn about products/services and can follow processes/procedures.

        Someone who enjoys collaborating closely with colleagues, adding to a caring environment where all colleagues feel supported, encouraged and valued.

        Financial services experience isn't essential! From Day 1 we’ll provide all the training and support needed and many of our colleagues also go on to gain an industry qualification.

        You'll get a decent work/life balance!

        Training is initially full time but when you're ready (typically 3-6 months) you'll benefit from a hybrid role split between home (c60%) and the office (c40%).

        Our 35 hours happen over Mon-Fri 7am-8pm and Sat 9-2 (on a flexible rotating pattern).

        As a business we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

        And just let us know if you need any reasonable adjustments made to our recruitment processes, we'd be happy to accommodate them...

        So if our opportunity appeals to you then get in touch and apply today, we'd love to hear from you.

        At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

        We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.



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