Company : Houzz
Job Location : London, Greater London, UK
Posted on : 2021-04-03T09:49:26Z
Job Description :
Houzz is the world’s leading platform for home remodelling and design, helping more than 2.5 million home professionals in over 100 categories to grow and manage their business. Through Houzz, a community of more than 65 million homeowners and home design enthusiasts, find ideas, hire professionals, source products and access tools to update their homes from start to finish. Houzz is available in every country around the world with localized platforms in more than 10 countries across North America, Europe, Asia and Australia.
About the Role
As a Concierge Representative - Sales Support you’ll play an essential role in driving quality connections between Houzz users (homeowners) and Houzz professionals (architects, interior designers, builders) with projects homeowners are actively looking to commence with the help of design professionals.
The Houzz Concierge Programme acts as a “front desk extension” for our paying clients, vetting inbound leads and connecting homeowners with our professional clients in real-time, over the phone. You will also work closely with our sales teams to support the on-boarding of new clients by setting up their bespoke Houzz Pro branding and advertising programmes.
We’re looking for people who love to help others, who are self-starters/love to roll up their sleeves and are extremely detail-oriented coupled with tech-savvy skills.
What You’ll Do
Qualify homeowner leads by asking them thoughtful, open-ended questions about their project needs, timeline and budget.
Facilitate the connection between the homeowner and professional, over the phone, in real-time and provide the professional with detailed notes to help them maximise the opportunity.
Provide superior service, contribute to a positive work environment, and embody the Houzz culture.
At a Minimum, We’d Like You to Have
Excellent written and verbal communication skills in Spanish and Italian.
Have strong active listening skills and attentiveness.
Be Tech-Savvy: you are able to conduct phone calls and take detailed notes while working out of multiple internal systems simultaneously.
Have strong organisational skills: you are able to work efficiently through a high volume of requests in a fast-paced environment.
Be Tenacious and Goal-Driven: you are passionate about going above and beyond to deliver excellent service to Houzz users and advertisers.
Have a team-oriented mindset / can-do attitude.
Ideally, You’ll Also Have
Have high achievement in your previous role.
Prior customer support experience or hospitality experience a plus (Ex: Retail Sales, Customer Service, Call Center, Inside Sales).
Be customer-oriented and able to adapt and respond to different types of personalities and situations.
What’s in it for you?
Flat hierarchy environment: Get the best hands-on coaching and development from leadership on the sales floor. We work in a collaborative environment allowing anyone from our most senior managers to the most junior to constantly challenge and empower each other.
We have an entrepreneurial culture, a warm work environment with a close-knit family who love to celebrate birthdays and team accomplishments.
is located right in the middle of London - in a cool, modern, comfortable environment designed to reflect our culture.
Work-life balance: Our #1 priority is to ensure the health and safety of our Houzzers. What does this mean for you? Currently, all our new starters are being onboarded and will follow their week of training from home. Our plan for 2021 is to test a hybrid model where you can expect to work from home at least 3/days a week. More flexible working solutions are available after the probation period is completed (including full or part-time remote for eligible roles).
Be Who You Are and Do What You Love at Houzz
We’re a Family
At Houzz, we strive to create and foster a strong family environment in our workplace. We collaborate to accomplish our goals, always working as a team. We aim to build a culture of inclusion — celebrating and leveraging our differences for the betterment of one another, our products and our community.
Houzz team members come from many backgrounds and bring diverse experiences to the company. We take pride in making each person feel at home.
We Build the Future
Join Houzz in revolutionizing the home remodeling and design industry and have an impact on our community of more than 65 million homeowners and home design enthusiasts who use our platform and the 2.5 million-plus home professionals around the world who grow and manage their business with Houzz Pro. Houzz has been named one of the most innovative companies in the world by CNBC and others, and is backed by top venture capitalists. At Houzz, you can help drive the future of an industry worth over $1 trillion in the U.S. and Europe alone.
We Make Things Happen
Our team members play a key role in guiding the direction of our company and are able to work across multiple groups to implement fresh ideas that allow Houzz to be the industry leader. If you are interested in applying your passion to create products that will transform the lives of millions of people who are designing, remodelling and decorating their homes, welcome to Houzz.