Customer Service Advisor
: Job Details :


Company : Manpower


Job Location : United Kingdom, , UK


Posted on : 2020-07-30T09:06:37Z


Job Description :

Customer Service Advisor
Westcliff-On-Sea, Essex
£9.54 per hour

The Role:
  • You will deal with the opening of all personal and commercial credit cards for a range of different customers.
  • You will be Processing performed accurately by you/team as per approved Process/Procedure manuals within agreed Turn Around Time/SLAs
  • You will Investigate queries accurately and raise with the relevant parties without delay and escalated where needed
  • You will be assisting to respond to queries from customers/stakeholders promptly within in agreed time-lines
  • You will support process training and knowledge sharing within the team
  • You will have a clear understanding of customer / stakeholder needs to deliver the most appropriate and fit-for-purpose solution
  • You will capture and collate MI as required according to recognised processes and practices
  • You will complete all mandatory training/accreditation as applicable to your role and your team
  • You will be supporting and improving team and customer performance by Role modelling Core Service Behaviours
  • Display a professional telephone manner with both internal/external customers
  • Flexibility to assist other staff in the unit where workload demands are greater The Hours:
    • Full time temporary position working 35 hours a week Monday to Friday between 8am to 6pm
    • This role requires a minimum of 6 months commitment which may be extended. The Candidate:
      • You will have a customer service background preferably within an office environment
      • Face to face customer service will also be considered.
      • A good command of the English language is necessary
      • You will have excellent communication skills and proficient IT knowledge.
      • You must be able to pass Pre-employment screening which includes a credit check and 2 years referencing Benefits:
        • Fantastic paid training programme with ongoing support and development and a competitive pay rate of £9.54 per hour.



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