Customer Service
: Job Details :


Company : Adecco


Job Location : United Kingdom, , UK


Posted on : 2021-05-02T09:31:04Z


Job Description :

Customer Service Advisor

Wolverhampton

£9.50 per hour (+ weekend allowance)

This is a temporary ongoing role that involves shift work, covering 7 days per week.

Service hours are covered between 6.00am - 11.00pm, shift patterns will vary.

Some flexibility around exact scheduling pattern is required to ensure service levels are maintained.

Interviews are being held ASAP!

Job Responsibilities:
  • Acting as the first point of contact to both internal and external customers
  • Managing internal and external calls and emails consistently
  • Logging incoming calls and emails into incident ticketing tool
  • Provide initial assessment of incidents/requests, attempt to resolve or refer to other support areas.
  • Maintain accurate records of actions taken to support the incidents resolution
  • Consistently complying with company guidelines
  • Identify major incidents and escalate where required
  • Monitor all outstanding tickets



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