Customer Service Coordinator
: Job Details :


Company : Randstad


Job Location : Borehamwood, Hertfordshire, UK


Posted on : 2022-08-06T09:28:11Z


Job Description :

The company:
You will be working for an award winning, successful, forward-thinking business socialising in building beautiful new homes. The company has over 50 years' experience of building quality households of choice and sustainable communities!

Job title: Customer Service Coordinator
Department: Customer Service
Responsible to: Customer Service Manager
Location: Borehamwood
Hours: Monday to Friday, 39 hours per week
Pay: £17 p/h
Contract: Temporary Assignment - 8 Weeks minimum

Job Description:
  • Managing remediation of outstanding issues.
  • Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
    • Address unsuccessful/poor remediation of customer issues. Escalate as required.
    • Undertake defect reporting for the CSM keeping them aware of defects which are cropping up regularly.
      • Monitor customer and issue handling; maintain high standards of CS.
      • Follow the complaints and escalated complaints procedure
      • Refer to the CSM challenging or complex customer issues
      • Ensure that out of hours services and reporting work effectively
      • Order materials for the CSO team, process PO's and invoices, manage costs.
      • Ensure data is being pulled and recorded correctly in Easybuild for all customer issues and KPIs Health and safety

        What to do now:
        Do you enjoy working independently whilst being able to think ahead and forecast customer issues? Are you someone who can efficiently work under pressure in a fast moving environment? Then read no more and apply for the role!

        Or

        Not ready to apply but want to have a conversation about the role? Email: klaudia.ciochon@randstad.co.uk to discuss in confidence!

        *Please note: Due to the high volume of applications for this role we may not be able to contact all applicants directly, if you have not heard back from us in 2 weeks, please consider your application unsuccessful

        Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.



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