Customer Service Officer
: Job Details :


Company : Bath Building Society


Job Location : United Kingdom, , UK


Posted on : 2021-05-02T09:04:11Z


Job Description :

Customer Service Officer (full time, permanent contract) – an opportunity to work within the branch network of Bath Building Society, providing support to our customers, head office and agencies.

We are an established and trusted mutual financial services company based in the centre of the lovely city of Bath that offers its employees a great place to work and the opportunity to make a genuine difference in a business that is more focused on its members than its profit.

The Company: Bath Building Society is a small company famous locally and across the country for the great care we take of members and employees alike.

Our focus is on Savings and Mortgages – and nothing else!

We believe in mutuality and delivering sustainable growth for our members rather than just focusing on profit.

The Position - Primarily to provide customer service and administration support for members and savers who chose to transact with us remotely but also to provide support and stand in for colleagues who are based in our branches.

You will be helping customers open, manage and operate their savings accounts and be the first point of call for all customer queries for customers choosing to contact us by direct channels including 'Bath Online', email, web chat, post, and telephone. When necessary this will also include face to face in our branches including. in exceptional circumstances. on Saturdays.

The starting salary we are offering is equivalent to £18,473 per annum.

We offer a competitive package working in a supportive team which genuinely feels like one big family.

For employees we also offer the annual equivalent of 25 days holiday (plus public holidays) a generous pension scheme and after a qualifying period, death in service and health care benefits.

The hours are 9am-5pm Monday to Friday, and occasional Saturdays 9am-1pm.

Qualifications and Experience:
The ideal candidate will have good computer literacy, as well as experience in a customer facing role. You will have good communication skills both oral and spoken and, you have the ability to take ownership of customer queries and complaints but still enjoy working as part of a team. You also have a passion for good customer service.

The Location: Bath Building Society Head Office is based on Queen Square in the centre of Bath. This is a great place to live and work because not just because it is a world heritage site, a haven for foodies with cracking pubs and bars but has green and luscious water all around.

This role will be primarily based at our Head Office but it is anticipated that this will be flexible with a combination of home working and working in our branches as well. Being in the centre of Bath it is only a short walk to the train station and bus station. By train you can then be in London in 90 minutes and Bristol in 15 minutes.

Why should you apply?

We offer a competitive salary and don’t expect you to work silly hours

You will be able to make a real difference

And you will be working with great people who care and know their stuff



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