Customer Service / Support Advisor (Call Centre)
: Job Details :


Company : Randstad


Job Location : Solihull, West Midlands, UK


Posted on : 2021-01-14T09:54:05Z


Job Description :

SEEKING CUSTOMER CONTACT COLLEAGUES (Customer Support) January 2021 Start

OUR GLOBAL OPPORTUNITIES, YOUR PERSONAL JOURNEY

What gets you out of bed in the morning? For us, it's driving positive change and we're looking for like-minded people with energy and a can do attitude to join our winning team.

Are you looking for that next step in your career journey and like the sound of working in an exciting team that's part of a growing consumer finance business and global bank?

Like what you hear? Then read on…

The role

Customer Contact Colleagues engage with our customers to resolve a range of issues on a daily basis.

Incoming calls can be varied; ranging from a simple change of address to much more complex queries.

We provide a range of finance solutions to our customers, so they could have any number of issues and we have various teams that focus on different solutions.

What is most important, is that our customers can quickly reach a member of our award winning contact centre team who can guide them to a suitable solution. This is where you would come in.

You will be providing an impeccable service to our customers, ensuring security checks are completed, regulations are followed, and that you find solutions which help the customers.

What we can offer you

We provide a competitive salary & a comprehensive training scheme when you join us, which provides all the knowledge and support needed to help you succeed in the role.

As you'd expect from being a global banking group, we can give you an award winning benefits package that gives you flexibility to choose your benefits based on what's important to you.

We are committed to your development. You will find that there is a clear career journey and internal opportunities available for you to apply for in the future, should you chose to explore different directions.

We love to promote from within, in fact, the majority of our Team Managers have been promoted internally and began their journey with us in this very role.

During your training period you will work Mon to Fri.

Once training is completed we operate a rota system, there are various shifts available (typically Morning, Mids and Evenings) which cover our opening hours (which range from as early as 8am and as late as 8pm - depending on the team).

We are open weekends, so as your shifts rotate they will include some Saturday and Sunday working. You will get your shift patterns typically 4 weeks in advance and we have a dedicated Resource Planning team who will support your schedule.

We have ensured that our office is Covid secure, and we are offering some flexibility to work from home dependant on the latest government guidelines.

Could this be you?

We believe it's a positive attitude and passion to make things happen that matters most.

Here's what else we're looking for:
  • Confidence using IT and technology
  • An ability to have good rapport with customers
  • Confident telephone manner
  • Self-motivation and a drive to find the right solutions for customers
  • Problem solving skills
  • Strong attention to detail to help solve customer problems Experience is not essential, if you have the right attitude and a commitment to delivering a first class service to Customers. We will provide you with all the training and support needed.

    Our culture

    We understand that next step in your career journey is an important one. We also know it's all about the people as they are the ones that make our business the success it is.

    That's why we provide colleagues with opportunities to make great things happen in an open and exclusive environment.

    Our culture is innovative, collaborative and fun; we challenge everyone to make a difference for colleagues, customers, partners and our community.

    Being part of the BNP Paribas global banking group means you're part of something big; with plenty of opportunities to take on additional responsibilities and make a real difference.

    Is there a fit?

    If you're interested in joining our dynamic and growing team, then we'd love to hear from you.

    BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.



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