Customer Servicing Support Agent
: Job Details :


Company : Brook Street


Job Location : Southampton, Hampshire, UK


Posted on : 2022-06-23T09:54:30Z


Job Description :

Job Description

Servicing Support Agent

Financial Services Industry

Competitive Salary

Southampton

Are you an expert problem solver?

Do you communicate well and understand how to make a customer's experience memorable?

Do you have strong organisation skills and the ability to prioritise your workload?

We are working with an award winning financial service company in Southampton who are looking for customer focussed individuals, ideally with experience in financial services, customer service, or contact centre, to help their company maintain their excellent customer experience.

This company are going through a really exciting period and have a great reputation for providing an exceptional service which is proven by their 4.9 out of 5 score on Trust Pilot from over 25,000 happy customers. This is the high level they operate at and reflects their core values of being professional, ethical and transparent. They are now looking for an ambitious, conscientious and experienced candidate to join them in building their team of customer support professionals.

What will you be doing?

The Customer Servicing Support Agent will be a key member to the organisation and will be pivotal in ensuring that the business is communicating promptly and professionally to requests from both customers and third parties. It is also a great opportunity for someone who wishes to build their experience and potentially move into a customer account manager role in the future.

Key duties will include:
  • Managing the servicingEmailinbox and respondingwithinpre-defined timescales
    • Responding to customer queries or routing the queries to the correct collections account manager
    • Recording and responding to written post
    • Liaising with Debt Management, IVA and other third-party organizations
    • Reporting - you will be asked to organize and distribute essentially daily reports to the management team
    • Ad-Hoc administration requests and projects (depending on business needs)
    • Manage and respond to customers who are using our live chat feature on the website The hours will currently be 37.5h per week, working 8am to 4pm, Monday to Friday.

      What is our client looking for?

      The successful candidate will likely have experience from the financial services industry, however any strong customer service experience will be considered for the right candidates. You will be looking for a role where you can build rapport with customers, provide excellent service and have opportunities to develop your career.

      We would love to see people with:
      • Strong customer service experience
      • Ideally some experience in the financial industry and understanding of CCA regulations, data protection, money laundering and treating customers fairly
      • Excellent problem-solving ability
      • Strong interpersonal communication skills, as well as relationship building and empathy skills
      • The ability to excel under pressure when working to tight deadlines, yet capable of demonstrating initiative, producing results and making sound decisions.
      • Confident and self-motivated personality with strong business and organisational skills
      • Excellent IT skills, including Microsoft Office, and quick to learn new software systems. What's in it for you?

        If you're successful you will join an award-winning company with a great reputation and an excellent working environment. They have friendly staff, opportunities to progress and supporting management. Incentivised and not pressurised to succeed, you will be looked after by this company.

        Salary will be discussed at screening stage.

        The culture is a friendly one, relaxed but professional, and encourages individual and team achievement and career progression.

        In addition, you will receive:
        • Hybrid working (2-3 days in office/2-3 days from home) if desired following completion of probation.
        • 22 days holiday + bank holidays (rising by one day after each year completed up to 25days)
        • Company bonus
        • Pension scheme with employer contributions rising to 5% after one year of service
        • Access to Perkbox on successful completion of probation.
        • Life cover (4x Basic salary) Want to hear more? We'd love to hear from you. Apply with your CV now!

          This role is available for a start as soon as possible and interviews will be arranged as soon as possible. Generally, this will involve an initial phone call followed by a face to face interview if successful.

          For more information or a detailed job specification, please contact Ben at Brook Street South Coast or apply now to send your CV



Similar Jobs (63)

Randstad - Milton Keynes

Employment Type : Full-Time

dynamic customer care team where you will provide guidance and support in our Contact Centre via the telephone, to a wide... variety of customers. In our customer care team, you will have the opportunity to use your skills and ideas to provide...

Posted on : Thu, 09 Jun 2022 07:00:18 GMT

Apply Now!

Brook Street - Southampton

Employment Type : Full-Time

Customer Servicing Support Agent will be a key member to the organisation and will be pivotal in ensuring that the business...Job Description Servicing Support Agent Financial Services Industry Competitive Salary Southampton...

Posted on : Thu, 23 Jun 2022 07:54:30 GMT

Apply Now!


Brook Street - Southampton

Employment Type : Full-Time

Customer Servicing Support Agent will be a key member to the organisation and will be pivotal in ensuring that the business...Job Description Servicing Support Agent Financial Services Industry Competitive Salary Southampton...

Posted on : Sun, 12 Jun 2022 03:20:55 GMT

Apply Now!

Kensington Mortgage Company - Maidenhead, Berkshire

Employment Type : Full-Time

Your Role As a Servicing Agent in our Customer Arrears Support Team you will be responsible for dealing with high... Maidenhead Vacancy Description : Servicing Agent (CAST) 014282 Charlie Gardiner...

Posted on : Tue, 17 May 2022 23:44:15 GMT

Apply Now!

Kensington Mortgage Company - Kensington, West London

Employment Type : Full-Time

your individual needs. 22-Jul-2022 Maidenhead Vacancy Description : Servicing Agent (CS) 014262 Recruitment... whilst adopting a positive attitude. Experience of working in a target driven environment centred on customer delivery...

Posted on : Sun, 15 May 2022 04:38:06 GMT

Apply Now!

JPMorgan Chase - London

Employment Type : Full-Time

) Corporate Actions processing. IMOS Asset Servicing is driving an aggressive agenda to enhance operating processes and client.... Liaising with agent banks and custodians to improve processes and client experience. Ensuring 100% responses are received...

Posted on : Fri, 29 Apr 2022 02:38:02 GMT

Apply Now!

JPMorgan Chase - London

Employment Type : Full-Time

to syndicated credit facilities where JPMorgan has been appointed Facility Agent. The Agent has a duty to provide a high quality... service to all parties through the administration of accurate funds movement and timely information flows. The Facility Agent...

Posted on : Sat, 14 May 2022 22:50:20 GMT

Apply Now!

Goldman Sachs - Milton Keynes

Employment Type : Full-Time

and digital banking to join our growing customer support team. Are you an experienced customer service professional... experience design to ensure business flows smoothly when customers come to us. From day one, our customer agent roles for play...

Posted on : Wed, 27 Apr 2022 04:38:41 GMT

Apply Now!


Customer Servicing Support Agent Jobs 2022, Brook Street Jobs Near Me, Jobs in Brook Street Company, Customer Servicing Support Agent Jobs Near Me, Jobs in Southampton, Hampshire, UK. If you are looking for these jobs, click this button!



Disclaimer :This job is posted by the company : Brook Street, and is aggregated from various online sources and displayed on this page. Our motto is to provide jobs to as many people as we can. For more details : contact@amazejobs.co