Customer Support Agent - Banking
: Job Details :


Company : Randstad


Job Location : Milton Keynes, Buckinghamshire, UK


Posted on : 2021-01-27T09:09:48Z


Job Description :

Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role within an organisation known and recognised worldwide? If this is relevant to you, keep reading..

Working Hours: 35 hrs per week
Location: Milton Keynes, Caldecotte Business Park

Responsibilities:
  • Answer incoming calls from customers and applicants providing product information, account opening support as well as account maintenance
  • Build rapport with customers to resolve service issues and queries and deliver outstanding service to customers
  • Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures
  • Communicate professionally and regularly with leadership and peers on the status of accounts and escalations
  • Meet established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customers Qualities:
    • A passion to deliver exceptional service to customers
    • Adaptable, high energy levels and desire to help others
    • Able to work independently in a team-oriented and fast paced environment
    • Good analytical and problem solving skills
    • Self-directed, driven and a positive attitude Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003



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