Customer Support Specialist
: Job Details :


Company : Meridian Business Support


Job Location : Exeter, Devon, UK


Posted on : 2022-06-11T09:15:31Z


Job Description :

Customer Support Specialist

The Opportunity:
The Customer Support Specialist is responsible for providing a first class service to our UK customers within the agricultural sector, which is a busy, growing sector and highly successful in the current global market. You will work in a small team of 6, and deal with all enquiries, via 'live chat' email and phone and be pro-active in your approach to the communications. This isn't a sales based role, but you will need to be thinking about increasing business opportunities throughout your working day.

Job Responsibilities:
  • Focus on customer support and service
  • Provide technical support, advice and expertise (on agricultural machinery parts)
  • Assist marketing teams in building appropriate promotions
  • Create opportunities for further sales
  • Resolve customer requirements same day through liaison with other internal departments Main Responsibility/Tasks:
    • Answering incoming calls, fax, email and webchat
    • Process sales orders and direct ship orders
    • Offer technical advice and up sell
    • Basic invoicing
    • Create awareness for current special offers
    • Assist with building promotions
    • Assist with pricing
    • Any other reasonable duty to support the function. Personal Attributes:
      Excellent communication and administrative skills
      Good database skills and general MS office.

      Associated Benefits:
      Life assurance cover 2 x basic salary (rising to 3 x basic salary for pension scheme members)
      Company Pension Plan - Employer contributions of 6% (with min of 3% employee contributions)
      25 days paid annual leave + bank holidays
      Subsidised critical Illness medical insurance plan
      Company profit share scheme, following 2 years service.

      Working Hours:
      9-5.30 Monday to Friday



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