Customer Support team Lead
: Job Details :


Company : Randstad


Job Location : Canterbury, Kent, UK


Posted on : 2022-08-06T09:09:37Z


Job Description :

Randstad carry out recruitment for Facilities team lead position. Any form of management or customer support/Customer support/team leading/Domestic Team Lead within a facilities background can apply Are you looking for a role that is based Cantebury TBC for East Kent Hospital Trust through Randstad? If the answer is yes, we have a variety of roles available for you.
  • Position: Customer Support leader
  • Location: Cantebury TBC
  • Hourly rate: 32 per hours Summary of the role:

    East Kent Hospitals University NHS Foundation NHS Trust (EKHUFT) has approximately 1300 inpatient beds based across 5 sites. The Customer Support service is responsible for providing a range of cleaning and catering services to a designated ward or area including staff accommodation. The team leader will support, monitor and supervise the operational staff on a day to day basis ensuring they have the materials and training to fully undertake their duties. The Team Leader will undertake operational tasks where required. They will have limited budgetary responsibility but will assist the Service Manager achieve their finance plan. They will allocate staff under their control and monitor performance.

    Key qualities:
    • Undertake a full and comprehensive range of domestic and/or housekeeping duties in the working area
    • Responsible for delivery of Customer Support services within the Departments
    • Customer satisfaction and relationship building
    • Effective communication with all levels of staff
    • To direct and assist Domestic, Housekeeping, Accommodation and Linen staff within the Departments
    • To control and monitor staff performance of duties
    • Manage absenteeism and arrange cover as necessary
    • Ensure staff are aware of roles and responsibilities
    • Provide staff training
    • Have knowledge of all current Hygiene and Health and Safety legislation and ensure staff are fully inducted.
    • Ensure compliance with operational policies on H&S, COSHH and other statutory legislation.
    • Report hazards
    • Responsible for stock control checks and suitable storage of materials in line with Health and Safety and COSSH.
    • Assist in investigations under the control of the Customer Support Manager
    • Prepare payroll data for Customer Support Manager authorisation
    • Conduct return to work interviews.
    • Deputise when Customer Support Manager not on site.
    • Carry out housekeeping and/or domestic tasks as required.
    • Train the trainers - Be able to train FLS in all procedures, processes and equipment
    • Manage the administration of the Staff Accommodation
    • Deputise in absence of Service Manager. Knowledge and skills:
      • upervising other staff, monitoring work standards and team working essential.
      • Institute of Leadership and Management, level 2 (ILM) Good communication skills. * Shows initiative and self-motivation.
        • Awareness of service image.
        • Physically fit
        • Prepared to work unsociable hours.
        • Attention to detail.
        • Risk Assessment awareness
        • Flexible attitude to working times and methods.
        • Customer focus
        • Numerate/literate.
        • BICs training and assessor certificates
        • Intermediate Food Hygiene Certification
        • Health and Safety Awareness
        • Site Orientation and Corporate Induction
        • Customer care
        • Fire Safety
        • Personal Development Plan Why work for Randstad?
          • All necessary training provided by us, with opportunities for other training and development
          • Access to great discounts with top highstreet retailers
          • Long term work opportunities
          • Refer a friend scheme offering £50 love2shop vouchers for every recommendation that completes 30 days temp work https://www.randstad.co.uk/refer-a-friend/ If you are interested please call the team on 01622 357230 Option 3 for more information or click apply now!

            Randstad Business Support is acting as an Employment Business in relation to this vacancy.



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