IT Helpdesk Support
: Job Details :


Company : E-Tech Recruitment Ltd


Job Location : United Kingdom, , UK


Posted on : 2021-03-28T09:50:44Z


Job Description :

We are looking for IT Helpdesk support staff for an expanding company, based in Cirencester..

The role is working day hours either 08:00 - 16:30 or 10:00 - 18:30.

There may also be a requirement to cover the odd night shift from time to time to cover sickness

Service Desk Functions
  • Issue tickets and manage all calls providing regular updates through to ticket closure
  • Despatch engineers and parts as required
  • Monitor all tickets closely and ensure all KPI’s and SLA’s are exceeded or met
  • Provide monthly reporting per customer Contract Management
    • Raise PO’s to purchase any external resources required for new contracts
    • Set up new contracts in Conex(FSM) and SAP
    • Issue welcome letters/contracts and update live maintenance deal log and master contract list.
    • Manage invoicing schedule and follow up on renewals. Parts Management
      • Checking stock for new contracts and replenishment/reviewing usage
      • Update systems and spreadsheets as required Quoting
        • Support the bids team helping with quotes
        • Maintaining and updating master price sheet using quote data
        • Develop sales from our partner network.



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