IT Operational Support Specialist - Team Leader
: Job Details :


Company : Randox Laboratories


Job Location : United Kingdom, , UK


Posted on : 2020-07-16T09:12:44Z


Job Description :

Job Description:

IT Operational Support – Team Leader (20N/OSTL)

Here at Randox IT we aim to provide and deliver a highly responsive, first class support service to all Randox employees and relevant third parties, adhering to the ITIL Framework. Ensuring that all IT related services are running effectively and operating within normal set parameters. We are currently recruiting for an IT Operational Support – Team Leader to join our Team based at the Randox Science Park in Antrim.

The Role:

Provide 1st and 2nd line support to Randox Customers on Applications and In-house built software
Administration and Maintenance of these Randox platforms
Preparation of User Guides and Training Material
Participate in the daily operational tasks required for the support of these platforms
Be the escalation point for any issues identified by IT Operational Support Team
Participate in the Design and Testing of Software Releases
Travel to customer sites to install and conduct training sessions with the website and other platforms
Manage customer queries using ITIL Techniques
Provide Management Reporting, including SLAs and KPIs

The Candidate:

Essential
  • 2- 3 years' experience in a Service Desk Role
  • Previous Team Lead or Supervisory experience
  • Excellent knowledge of Microsoft operating systems
  • Excellent Troubleshooting skills
  • Excellent knowledge of Microsoft products (Word,
  • Excel, Access) /0365
  • Knowledge of security / access systems
  • Experience in CRM IT Service desk systems
  • Experience of ITIL / Reporting / Incident Management
  • Experience using remote support tools
  • Must have a clean and valid driving license About Randox:
    Randox Laboratories is passionate about improving global health and saving lives through the development of innovative and pioneering products. Through our commitment and the skill of our people we have grown to be a world leader in diagnostics for clinical healthcare, toxicology, food security and providing quality solutions to over 145 countries. In order to serve our growing international markets we require high calibre applicants with scientific, engineering, software and broader business skills – including sales, marketing, logistics, finance and many more.
    Central to the Randox ethos is our drive to improve healthcare worldwide and every one of our staff plays a vital role in this aim.

    Randox Laboratories Ltd is an equal opportunities employer.



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