IT Service Desk Analyst
: Job Details :


Company : Randstad


Job Location : Rhondda Cynon Taf, Wales, UK


Posted on : 2022-08-04T09:28:41Z


Job Description :

Are you looking for a new role?

Are you looking to work with your local authority?

We are looking for an IT Service Desk Analyst to work for RCT Council. We will offer you a highly competitive salary with benefits like: Regular work, an experienced consultant to provide support etc.

Location- RCT

Pay Rates: £11.27/hr.

Duties & Requirements:
  • Logging calls and troubleshooting both remotely and in person
  • Maintaining high level of customer service
  • 2+ Years of experience in a service desk environment
  • High level of IT literacy
  • Great with Office 365 and Windows 10
  • Microsoft Certified Professional and ITIL Qualifications are a plus!
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Possibly training junior staff
  • Communication skills
  • Interpersonal skills
  • Problem solving skills
  • Punctuality
  • Critical thinking skills
  • Teamwork and collaboration skills
  • Adaptability skills
  • Work ethic
  • Project management skills Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

    Randstad Business Support is acting as an Employment Business in relation to this vacancy.



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