IT Technical Support Engineer
: Job Details :


Company : Gold Group


Job Location : West Sussex, South East England, UK


Posted on : 2022-09-14T09:10:49Z


Job Description :

Onsite Technical Support Engineer

West Sussex

Brief

Technical Support Engineer needed for an IT Solutions organisation based in West Sussex who are looking to employ an experienced and well-rounded Technical Support Engineer that takes pride in their work with in-depth knowledge using Office 365, Windows Server, Active Directory and Group Policy to provide first and second line IT Support.

The successful candidate would desirably have a relevant degree or sufficient professional experience have a keen interest in information technology / telecommunications.

Benefits
  • Salary: £25,000 - £30,000 per annum
  • Pension Plan
  • Career Progression
  • Hybrid Remote Working
  • Health Benefits What the role entails:

    Some of the main duties of the Technical Support Engineer will include:
    • Manage the queue of support tickets for specified client, including escalation to another team
    • Directly manage and resolved tickets assigned to yourself and ensure system is organised and up to date
    • Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress
    • Provide desk side, telephone & remote support to the end users of the assigned key client
    • Update your line manager on any outstanding faults or that have breached their SLT, in a timely manner
    • Adhere and contribute to the company's quality system and processes, and their maintenance Actively contribute to and promote the use of best practice and continual service improvement within the team
    • Own the success of the service provision to your key client
    • Support on the deployment of projects for your key client
    • Undertake daily checks for your assigned key client including backup & security checks
    • Deployment of new equipment at the customer site including desktops, laptops & peripherals What experience you need to be the successful Technical Support Engineer:
      • Previous experience within an IT Support role
      • Experience with Windows Desktop (7,8,10)
      • Experience with troubleshooting Outlook
      • Working knowledge of Active Directory, Exchange, Office 365, Group Policy, DNS, Network domains, backup solutions, virtualization, firewalls and routers.
      • Experience with troubleshooting printers
      • Troubleshooting general PC issues
      • Excellent telephone manner and ability to diagnose faults over the phone
      • Strong customer service skills
      • Organised and able to work autonomously or as part of a bigger team This really is a fantastic opportunity for a Technical Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled

        Services advertised by Gold Group are those of an Agency and/or an Employment Business.
        We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.



Similar Jobs (7553)

Randstad - Nottingham

Employment Type : Full-Time

We are currently working with a leading national main contractor who are looking for a senior engineer to work... and Assistant Engineers to specific tasks or sub-sections of work Challenge provided information and the principles behind it...

Posted on : Sat, 01 Oct 2022 07:17:45 GMT

Apply Now!

Google - London

Employment Type : Full-Time

Minimum qualifications: Bachelor's degree in Computer Science, Mathematics, related technical field, or equivalent... software in one or more languages (e.g., Java, Python, Go, JavaScript, C++, etc.). Experience communicating technical concepts...

Posted on : Tue, 09 Aug 2022 07:22:14 GMT

Apply Now!


Randstad - Cardiff

Employment Type : Full-Time

Engineer will usually take a leading role within a project team and will have technical responsibility for the design... technical assistance to resolve issues and support the project team as required, as well as mentor and support junior members...

Posted on : Thu, 29 Sep 2022 07:17:00 GMT

Apply Now!

Randstad - Oxford

Employment Type : Full-Time

Are you a Pway Engineer looking for long term freelance work on a project in Oxford for a principal contractor? It... Resolving technical problems Feel free to email Randstad CPE values diversity and promotes equality. No terminology in...

Posted on : Wed, 28 Sep 2022 07:50:36 GMT

Apply Now!

Gold Group - London

Employment Type : Full-Time

is looking for an experienced Modern Workspace Engineer to join our growing IT Platform team. This person will be responsible for architecting..., experienced engineer to help us improve and grow this innovative FinTech platform. What you'll do: Lead the technical planning...

Posted on : Sat, 17 Sep 2022 07:15:39 GMT

Apply Now!

Gold Group - Bristol Area

Employment Type : Full-Time

Integrated Logistics Support Engineer Bristol Brief Integrated Logistics Support Engineer needed for a leading... Defence organisation based in Bristol who are looking to employ an experienced Integrated Logistics Support Engineer...

Posted on : Fri, 16 Sep 2022 07:43:02 GMT

Apply Now!

Gold Group - West Sussex

Employment Type : Full-Time

Onsite Technical Support Engineer West Sussex Brief Technical Support Engineer needed for an IT Solutions... What experience you need to be the successful Technical Support Engineer: Previous experience within an IT Support role Experience...

Posted on : Wed, 14 Sep 2022 07:10:49 GMT

Apply Now!

Rise Technical Recruitment - Cardiff

Employment Type : Full-Time

Technical Support Engineer (IT/Engineering/Electronics) Commutable from Cardiff, Rumney, St Mellons, Caerphilly..., electronics or IT looking for a technical support role, offering technical industry training as well as long term career...

Posted on : Sun, 11 Sep 2022 00:15:46 GMT

Apply Now!


IT Technical Support Engineer Jobs 2022, Gold Group Jobs Near Me, Jobs in Gold Group Company, IT Technical Support Engineer Jobs Near Me, Jobs in West Sussex, South East England, UK. If you are looking for these jobs, click this button!



Disclaimer :This job is posted by the company : Gold Group, and is aggregated from various online sources and displayed on this page. Our motto is to provide jobs to as many people as we can. For more details : contact@amazejobs.co