IT Technical Support Engineer
: Job Details :

Company : Gold Group

Job Location : West Sussex, South East England, UK

Posted on : 2022-09-14T09:10:49Z

Job Description :

Onsite Technical Support Engineer

West Sussex


Technical Support Engineer needed for an IT Solutions organisation based in West Sussex who are looking to employ an experienced and well-rounded Technical Support Engineer that takes pride in their work with in-depth knowledge using Office 365, Windows Server, Active Directory and Group Policy to provide first and second line IT Support.

The successful candidate would desirably have a relevant degree or sufficient professional experience have a keen interest in information technology / telecommunications.

  • Salary: £25,000 - £30,000 per annum
  • Pension Plan
  • Career Progression
  • Hybrid Remote Working
  • Health Benefits What the role entails:

    Some of the main duties of the Technical Support Engineer will include:
    • Manage the queue of support tickets for specified client, including escalation to another team
    • Directly manage and resolved tickets assigned to yourself and ensure system is organised and up to date
    • Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress
    • Provide desk side, telephone & remote support to the end users of the assigned key client
    • Update your line manager on any outstanding faults or that have breached their SLT, in a timely manner
    • Adhere and contribute to the company's quality system and processes, and their maintenance Actively contribute to and promote the use of best practice and continual service improvement within the team
    • Own the success of the service provision to your key client
    • Support on the deployment of projects for your key client
    • Undertake daily checks for your assigned key client including backup & security checks
    • Deployment of new equipment at the customer site including desktops, laptops & peripherals What experience you need to be the successful Technical Support Engineer:
      • Previous experience within an IT Support role
      • Experience with Windows Desktop (7,8,10)
      • Experience with troubleshooting Outlook
      • Working knowledge of Active Directory, Exchange, Office 365, Group Policy, DNS, Network domains, backup solutions, virtualization, firewalls and routers.
      • Experience with troubleshooting printers
      • Troubleshooting general PC issues
      • Excellent telephone manner and ability to diagnose faults over the phone
      • Strong customer service skills
      • Organised and able to work autonomously or as part of a bigger team This really is a fantastic opportunity for a Technical Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled

        Services advertised by Gold Group are those of an Agency and/or an Employment Business.
        We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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