Partner Support Specialist, EMEA
: Job Details :

Company : Google

Job Location : London, Greater London, UK

Posted on : 2022-07-01T09:26:39Z

Job Description :

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: London, UK; Dublin, Ireland.

Minimum qualifications:
  • Experience in managing transformation projects.
  • Experience in a customer-facing role. Preferred qualifications:
    • Experience developing and maintaining reliable process documentation.
    • Excellent process design skills. About the job

      A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

      Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

      The User Support team is the foundation of the HR Operations organization, delivering exceptional experiences to our users. Our team runs global operations and builds a framework to manage user queries and processes to an effective standard.

      In this role, you will rely on metrics and insights to drive thoughtful workforce planning, make recommendations for program improvements, and deliver consistent and reliable support around the globe.

      Responsibilities
      • Work as part of a project team to analyze, document, and transition processes to the HR Operations organization and supporting vendor.
      • Deliver above and beyond operational excellence, in line with assigned service goals, identifying opportunities to improve and scale in order to elevate operations to an excellent standard.
      • Resolve and prioritize sensitive user issues through consultation with vendors and collaboration with partner support.
      • Implement and execute service delivery improvements and process/scope changes, including vendor activities.
      • Surface relevant user feedback to Partner Support. Collaborate on initiatives to address user needs, including consulting on content, process, and policy improvements. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a disability or special need that requires accommodation, please let us know by completing our .

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