Senior Customer Service Advisor - Hybrid
: Job Details :


Company : Randstad


Job Location : Knutsford, Cheshire, UK


Posted on : 2022-09-23T09:59:00Z


Job Description :

Senior Customer Service Advisor

Knutsford/Hybrid

£24,5700 per annum + Excellent Benefits

Working Pattern Rotating between 7am and 11pm Monday - Sunday

Large International Retail Bank

As a Senior Customer Service Advisor you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Whatever their enquiry might be; you'll support them with a personal approach, providing solutions to best suit their specific needs.

What you get from us

Competitive salary

Competitive holiday allowance

Life assurance

Income protection

Private medical care

Pension contribution

Flexible working

Voluntary benefits and more

Hybrid Working

What will you be doing?
  • Working as one team across multiple channels, you will personalise each interaction with a customer, providing support and outcomes to best suit their needs
    • Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they feel valued
      • Demonstrating knowledge of our processes/policies to ensure that customers feel confident in our colleagues, and knowing when to escalate where appropriate
        • Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly
          • Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
            • Understanding a customer's financial position through listening to customer's specific circumstances and tailoring the relevant solution to their needs
              • Working in a high paced environment reviewing relevant information and making decisions and actions autonomously What we're looking for:
                • Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
                  • Proven ability to use Microsoft Office to a high standard
                    • The ability to educate our customers on a range of products and services
                      • A genuine passion for helping others with a customer centric mindset Where will you be working?

                        You will be based in Radbroke, Knutsford. The Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an on site gym, as well as outdoor tennis, football and cricket areas, as well as on site restaurant and coffee shops.

                        Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003



Similar Jobs (179)

Randstad - Glasgow

Employment Type : Full-Time

Senior Customer Service Advisor Location: Glasgow/Hybrid Competitive salary Shifts: Rotating between 7am and 11pm... Monday - Sunday (35 hours) Role: As a Senior Customer Service Advisor you will be at the forefront of our obsession...

Posted on : Sat, 24 Sep 2022 07:43:52 GMT

Apply Now!

Randstad - Knutsford, Cheshire

Employment Type : Full-Time

Senior Customer Service Advisor Knutsford/Hybrid £24,5700 per annum + Excellent Benefits Working Pattern Rotating... between 7am and 11pm Monday - Sunday Large International Retail Bank As a Senior Customer Service Advisor you will be at the...

Posted on : Fri, 23 Sep 2022 07:59:00 GMT

Apply Now!


Randstad - Liverpool

Employment Type : Full-Time

helping customers with questions and queries? As a Retail Bank Customer Service Advisor in our Business Banking team, you'll...Are you looking for a new exciting challenge within a customer service role specialising in a banking environment...

Posted on : Fri, 23 Sep 2022 07:37:51 GMT

Apply Now!

Barclays - Knutsford, Cheshire

Employment Type : Full-Time

Senior Customer Service Advisor Knutsford/Hybrid £24,5700 per annum + Excellent Benefits Working Pattern Rotating... between 7am and 11pm Monday – Sunday As a Barclays Senior Customer Service Advisor you will be at the forefront...

Posted on : Fri, 08 Jul 2022 07:58:08 GMT

Apply Now!

Barclays - Watford, Hertfordshire

Employment Type : Full-Time

Senior Customer Service Advisor Lincoln / Hybrid £24,700 per annum + Excellent Benefits Between 7am and 11pm Monday... – Sunday As a Barclays Senior Customer Service Advisor you will be at the forefront of our obsession with customers, serving...

Posted on : Wed, 28 Sep 2022 03:29:31 GMT

Apply Now!

Manpower - Belfast

Employment Type : Full-Time

this job Apply for Senior Customer Service Advisor Fields marked with an asterisk (*) are required First name required Last name... for undergraduate education. They are looking to recruit experienced Senior Customer Service Advisors to join their Student Services...

Posted on : Sat, 24 Sep 2022 07:41:40 GMT

Apply Now!

Barclays - Norwich

Employment Type : Full-Time

Senior Customer Service Advisor Norwich St Stephens / Hybrid £24,700 per annum + Excellent Benefits Between 7am... and 11pm Monday – Sunday As a Barclays Senior Customer Service Advisor you will be at the forefront of our obsession...

Posted on : Thu, 22 Sep 2022 04:07:16 GMT

Apply Now!

Barclays - Bury St Edmunds, Suffolk

Employment Type : Full-Time

Senior Customer Service Advisor Bury St Edmunds / Hybrid £24,700 per annum + Excellent Benefits Between 7am... and 11pm Monday – Sunday As a Barclays Senior Customer Service Advisor you will be at the forefront of our obsession...

Posted on : Thu, 22 Sep 2022 03:32:46 GMT

Apply Now!


Senior Customer Service Advisor - Hybrid Jobs 2022, Randstad Jobs Near Me, Jobs in Randstad Company, Senior Customer Service Advisor - Hybrid Jobs Near Me, Jobs in Knutsford, Cheshire, UK. If you are looking for these jobs, click this button!



Disclaimer :This job is posted by the company : Randstad, and is aggregated from various online sources and displayed on this page. Our motto is to provide jobs to as many people as we can. For more details : contact@amazejobs.co