Spanish Speaking IT Support / Service Desk
: Job Details :


Company : Gold Group


Job Location : Berkshire, South East England, UK


Posted on : 2022-05-06T09:04:20Z


Job Description :

Spanish Speaking IT Support / Service Desk

THIS ROLE IS 3 DAYS ON SITE IN THE BERKSHIRE AREA, ADHERING TO C19 SOCIAL DISTANCING AND 2 DAYS WORKING FROM HOME.

I am recruiting for a experienced Spanish Speaking IT Support / Service Desk who can speak fluent Spanish and English for my international client in the Berkshire area.

This role is supporting my clients Spanish speaking customers across IT related issues.

As a Spanish Speaking IT Support / Service Desk you will get the following benefits:
  • Salary: £27,000 - £30,000 per annum
  • 22 day's holidays
  • Pension Plan
  • Career Progression
  • Discount on products
  • Health Care Plan Some of the main duties of the Spanish Speaking IT Support / Service Desk will include:
    • Providing technical support, responding to incident and service requests from customers by telephone, email and monitoring system alerts.
    • Take ownership of technical issues and see Incidents through to successful resolution
    • Excellent troubleshooting and fault-finding skills
    • Good customer service skills
    • Good telephone manner, typing and grammar
    • Communicate with customers as required - keeping them informed of incident progress, notifying them of impending changes or agreed outages
    • Perform vendor and management escalation of customer issues in a timely and appropriate fashion
    • Good knowledge of supporting MS Office applications
    • Ability to work independently, flexibly and with initiative. In order to be the successful Spanish Speaking IT Support / Service Desk and have a chance to gain such an exciting opportunity you will ideally need to have the following skills:
      • FLUENT Spanish/ English Speaking
      • Experience supporting MS Windows
      • Experience supporting MS Office
      • MS Windows Server - Active Directory
      • MS Exchange
      • Group Policy
      • Supporting MS Office 365
      • LAN / WAN
      • Backup Software
      • Anti-Virus/Firewalls Services advertised by Gold Group are those of an Agency and/or an Employment Business.
        We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.



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